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- Tasks: Provide IT support to external clients via email, phone, and ticketing system.
- Company: Join a growing Managed Service Provider with a skilled team.
- Benefits: Enjoy 25 days holiday, a company pension, and clear progression paths.
- Other info: This is an urgent vacancy, so apply early to secure your spot!
- Why this job: Be part of a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in an MSP and relevant IT qualifications required.
The predicted salary is between 28000 - 32000 £ per year.
I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team.
Benefits:
- 25 days holiday + bank holidays
- Company pension
- Plenty of progression paths
Qualifications:
- Experience in an MSP
- Have a relevant qualification in IT
- Experience in supporting Microsoft Office - Exchange, Intune, OneDrive
- A good understanding of the basics of networking
- Experience with Active Directory, DNS, DHCP
- Excellent customer service skills
- Excellent communication skills
This is an urgent vacancy, so please apply early to avoid disappointment.
2nd Line Engineer employer: Computerworld Personnel Ltd
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being able to solve problems is key, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond for clients or tackled tricky tech issues. It’s all about demonstrating that you’re not just another candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from enthusiastic candidates who are ready to join our skilled team.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP and your relevant IT qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Microsoft Office and networking basics!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Engineer role. Mention your customer service skills and communication abilities, as these are key for supporting our external clients.
Show Off Your Technical Skills: In your application, make sure to mention your hands-on experience with Active Directory, DNS, and DHCP. We love seeing candidates who can demonstrate their technical know-how, so don’t hold back on the details!
Apply Early!: This is an urgent vacancy, so don’t wait around! Apply through our website as soon as you can to increase your chances of standing out. We can’t wait to see your application!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office products like Exchange, Intune, and OneDrive. Be ready to discuss how you've used these tools in past roles, as well as your understanding of networking basics, Active Directory, DNS, and DHCP.
✨Show Off Your Customer Service Skills
As a 2nd Line Engineer, you'll be dealing with external clients, so it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in previous jobs.
✨Practice Your Communication
Clear communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to help clients who aren't tech-savvy. Consider doing mock interviews with a friend to refine your delivery.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team. Mentioning specific aspects of their culture during the interview can really set you apart.