At a Glance
- Tasks: Provide first-line technical support via phone, email, and remote tools.
- Company: Join a dynamic IT team focused on delivering exceptional client service.
- Benefits: Enjoy a salary up to £29,000, mileage pay, and private medical cover.
- Other info: Remote work with occasional travel to client sites in the southwest.
- Why this job: Be part of a supportive culture with training opportunities and a relaxed dress code.
- Qualifications: 1 year of IT support experience and a valid UK driving licence required.
The predicted salary is between 20800 - 29000 € per year.
I am seeking a 1st line Support Technician to work remotely while occasionally visiting client sites in the southwest region. The right 1st line Support Technician will be a part of the IT team, serving as the initial point of contact for business clients seeking technical support. In this key role, you will be responsible for providing prompt, professional, and efficient assistance—either resolving issues directly or escalating them when necessary to ensure swift resolution.
Benefits of this role include:
- Salary up to £29,000
- Mileage paid
- Bank holiday time and a half pay
- Pension
- Training and progression opportunities
- Relaxed Dress Code
- Private Medical Cover
Key Responsibilities
- Deliver first-line technical assistance via phone, email, and remote tools
- Monitor and uphold service levels, ensuring timely ticket resolution
- Travel to client sites when necessary to provide in-person support
- Accurately log and track support cases using internal systems
- Diagnose and resolve common issues with hardware, software, and connectivity
- Escalate more complex matters to second- or third-tier support
- Adhere to internal procedures for case updates and documentation
- Maintain and contribute to internal knowledge base and documentation standards
- Prioritise clear, professional communication with clients at all times
- Handle user onboarding/offboarding and initial system setups
- Act on alerts and system notifications before they develop into larger problems
- Routinely check system backups and escalate unresolved failures
What We're Looking For
Essential:
- At least 1 year of experience in IT support or helpdesk environment
- Solid understanding of Windows desktop and basic Windows Server functionality
- Familiarity with Microsoft 365 admin tools (Exchange, SharePoint, Teams)
- Working knowledge of core networking concepts (e.g., DNS, DHCP, TCP/IP)
- Excellent communication, both written and verbal
- Ability to juggle multiple support tickets and remain calm under pressure
- Strong troubleshooting mindset with good attention to detail
- Valid UK driving licence and access to a vehicle
- Capable of working independently and travelling when needed
Desirable:
- Background in a multi-client or MSP setting
- Experience with ticket management platforms
- Exposure to monitoring and management tools
- Awareness of AD, Entra ID, and basic Group Policy functions
- Certifications such as CompTIA A+ or Microsoft Fundamentals
- VOIP experience (preferably 3CX or equivalent systems)
This is an excellent role with a fantastic client—apply today to avoid missing out!
If you are interested in this position please click 'apply'.
1st Line Support Technician employer: Computerworld Personnel Ltd
As a 1st Line Support Technician with us, you'll enjoy a supportive work culture that prioritises employee growth and development, offering training and progression opportunities to enhance your skills. With a competitive salary of up to £29,000, mileage reimbursement, and benefits like private medical cover and a relaxed dress code, we ensure our team members feel valued and motivated while working remotely and occasionally visiting clients in the picturesque southwest region.
Contact Detail:
Computerworld Personnel Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with common IT support scenarios and solutions. Being able to discuss specific examples of how you've resolved issues in the past can really impress during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365 admin tools and core networking concepts. Having a solid understanding of these areas will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms to show that you can communicate effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support or helpdesk environments. Emphasise your understanding of Windows desktop, Microsoft 365 tools, and any networking knowledge you possess.
Craft a Strong Cover Letter:Write a cover letter that showcases your communication skills and troubleshooting mindset. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills:In your application, clearly list your technical skills such as familiarity with ticket management platforms, VOIP systems, and any certifications like CompTIA A+ or Microsoft Fundamentals that you hold.
Show Enthusiasm for the Role:Express your eagerness to work in a remote setting while also being willing to travel to client sites. Highlight your ability to work independently and manage multiple support tickets effectively.
How to prepare for a job interview at Computerworld Personnel Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows desktop and server functionality, as well as Microsoft 365 admin tools. You might be asked to troubleshoot a common issue during the interview, so brush up on your technical knowledge.
✨Demonstrate Excellent Communication
As a 1st Line Support Technician, clear communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your verbal and written communication skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle multiple support tickets or high-pressure situations. Think of examples from your past experience where you successfully managed such scenarios and be ready to share them.
✨Familiarise Yourself with the Company
Research the company and its clients to understand their needs better. This will help you tailor your responses and show that you're genuinely interested in the role and the organisation.
