At a Glance
- Tasks: Be the go-to person for IT support and troubleshoot tech issues.
- Company: Join a growing professional services organisation with a supportive team.
- Benefits: Competitive salary, hands-on experience, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career growth.
- Why this job: Kickstart your IT career and work with exciting technologies like Azure and Microsoft 365.
- Qualifications: Familiarity with Windows, Microsoft 365, and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
A growing professional services organisation is looking for a First Line IT Support Engineer to join its IT team. This is an excellent opportunity for someone with IT support experience who is looking to develop their skills across Microsoft technologies, cloud services and infrastructure support.
Key Responsibilities
- Act as the first point of contact for IT support requests across the business
- Troubleshoot hardware, software and Microsoft 365 issues
- Configure and deploy laptops, desktops, mobile devices and other IT equipment
- Support user account administration and onboarding processes
- Assist with IT projects, technology upgrades and office rollouts
- Gain hands‑on exposure to technologies including Azure, Active Directory, Microsoft 365 and network infrastructure
- Deliver excellent customer service while maintaining accurate IT documentation
Requirements
- Familiar with Windows operating systems, Microsoft 365 and end‑user computing
- Experience supporting workplace technologies including desktop devices, laptops and printing solutions
- Knowledge of Active Directory administration and user lifecycle management
- Understanding of networking technologies such as DNS, DHCP, VPNs and IP connectivity
- Strong communication skills with a user‑first approach to support
- Proven ability to investigate, diagnose and resolve technical incidents
- Able to manage priorities effectively within a fast‑paced support environment
- Experience with Entra ID, Intune and VoiP would be desirable
- Full driving licence
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
1st Line IT Support employer: Computerworld Personnel Ltd
As a Network Engineer in our secure, technology-driven environment, you'll be part of a dynamic team that values innovation and professional growth. We offer competitive salaries, opportunities for career advancement, and a collaborative work culture that encourages continuous learning and technical leadership. Located in a thriving area, our company provides a unique chance to work with cutting-edge technologies while contributing to meaningful projects that enhance enterprise-scale network infrastructure.
Contact Details:
Computerworld Personnel Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computerworld Personnel Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computerworld Personnel Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computerworld Personnel Ltd!
✨Direct Apply to Computerworld Personnel Ltd
Let's not forget to apply directly through the Computerworld Personnel Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computerworld Personnel Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computerworld Personnel Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computerworld Personnel Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
