1st/2nd Line IT Technician

1st/2nd Line IT Support

Paignton | Up to £35,000 (DOE)

We're partnering with a well-established organisation seeking an IT Support Professional to join their growing technology team. This is a broad and hands-on role, providing support across the business while helping to maintain and enhance core systems, infrastructure and end-user technology. You'll be a key part of the IT function, ensuring colleagues receive a high level of technical support while contributing to ongoing technology projects and improvements.

Responsibilities include:

• Provide 1st and 2nd line support to users across the organisation.
• Administer and support Microsoft 365, user accounts and endpoint devices.
• Troubleshoot hardware, software, networking and system-related issues.
• Assist with the maintenance and improvement of business-critical systems and infrastructure.
• Support device deployment, configuration and lifecycle management.
• Work closely with internal stakeholders to deliver an excellent support experience.
• Maintain security best practices and help ensure systems remain compliant and up to date.
• Contribute to IT projects, upgrades and continuous improvement initiatives.

Experience Required includes:

• Previous experience in an IT Support or similar technical support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Experience supporting users in a busy business environment.
• Good understanding of networking fundamentals and troubleshooting.
• Experience managing hardware, software and end-user devices.
• Strong problem-solving skills and a proactive approach to support.
• Excellent communication skills with both technical and non-technical users.
• Experience with SQL would be very advantageous
• Full UK Drivers License

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.