At a Glance
- Tasks: Support and maintain Oracle Cloud applications while ensuring system performance and reliability.
- Company: Join Computershare, a global leader in financial administration with a supportive culture.
- Benefits: Enjoy flexible work, health rewards, share purchase options, and more.
- Other info: Be part of a close-knit community focused on growth and equal opportunities.
- Why this job: Make an impact in cloud operations and enhance your tech skills in a dynamic environment.
- Qualifications: Experience with Oracle Cloud platforms and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
In this position, you’ll be based in either the London, Edinburgh or Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
Computershare has an exciting opportunity for a Cloud Ops Engineer to join the Oracle Cloud Technology Team, part of the shared services CIO function. The Oracle Cloud Technology Team is responsible for delivering end-to-end technology services across solution architecture & analysis, change delivery & development, business intelligence & analytics, production support, and Cloud operations. These services underpin the operations of our global people and finance functions, supporting a diverse and distributed employee base worldwide.
The Cloud Ops Engineer is responsible for the operational support, maintenance, and deployment of Oracle Cloud applications and related infrastructure. Responsibilities include:
- Providing L2/L3 support for Oracle Cloud applications (such as Fusion, CRM on Demand, Eloqua), investigating and resolving incidents and service requests promptly to ensure system availability and performance.
- Working closely with the Cloud Ops Lead, vendor teams, and internal stakeholders to ensure high availability, security, and performance of cloud environments.
- Performing regular monitoring, health checks, and maintenance of cloud environments to proactively identify and resolve issues.
- Actioning and completing service requests, including user access provisioning, configuration changes, and routine operational tasks.
- Conducting root cause analysis for recurring or high-impact issues, documenting findings, and implementing long-term solutions.
- Maintaining accurate records of incidents, changes, and support procedures; contributing to knowledge bases and operational documentation.
- Following internal controls, audit, and compliance requirements.
- Identifying and suggesting improvements to support processes, deployment practices, and system reliability.
The Cloud Ops Engineer will have strong experience of Oracle Fusion HCM, ERP, EPM, CRM on Demand, Eloqua, related Oracle cloud platforms and Cloud infrastructure concepts. Other key skills required for the role include:
- Bachelor’s degree in information technology, computer science, engineering, or a related field.
- Demonstrable experience in cloud operations, release/deployment management, and application support within an enterprise environment.
- Experience managing or overseeing vendor teams and coordinating technical support activities.
- Knowledge of ITIL Framework and best practices for service management.
- Excellent verbal and written communication skills.
- Track record of meeting or exceeding service delivery targets and SLAs.
- Experienced in recognising when issues require escalation and efficiently directing them to the appropriate resolver group or vendor.
Rewards designed for you include flexible work to help you find the best balance between work and lifestyle, health and wellbeing rewards, and extra rewards ranging from recognition awards to helping you invest in your future.
At Computershare, it’s more than just a job; our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Cloud Ops Engineer in London employer: Computershare
Computershare is an exceptional employer, offering a flexible work culture that allows you to balance your professional and personal life while working in the vibrant city of Edinburgh. With a strong focus on employee growth, you will have access to tailored health and wellbeing rewards, opportunities for career advancement, and a supportive community of experienced colleagues dedicated to helping you succeed. Join us to be part of a global financial administration company that values innovation and collaboration, ensuring that your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Ops Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computershare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computershare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computershare!
✨Direct Apply to Computershare
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We think you need these skills to ace Cloud Ops Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computershare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computershare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computershare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
