At a Glance
- Tasks: Support and optimise core IT infrastructure while delivering top-notch technical support.
- Company: Join Computershare, a global leader in financial administration with a vibrant culture.
- Benefits: Enjoy flexible work, health rewards, share purchase options, and more.
- Other info: A welcoming community with excellent career growth opportunities awaits you.
- Why this job: Be part of a dynamic team, learn new technologies, and make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 50310 - 61490 £ per year.
Location: Bristol, Hybrid. In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
Computershare have a very exciting opportunity for an IT Infrastructure Support Engineer to join our team in Bristol. This role sits within a global support team, giving you the opportunity to work on some exciting and interesting pieces of work. Our team are committed to continually developing our staff giving you opportunities to continue to grow. Working within a continuously changing environment gives you the opportunity to learn different technologies across the globe.
A role you will love: As one of our IT Infrastructure Support Engineers, you will be responsible for the delivery, deployment, maintenance, support and optimisation of the core IT infrastructure. The role ensures that standard products and services are implemented efficiently and that systems remain reliable, secure, compliant and performant throughout their lifecycle.
Other key responsibilities:
- Providing 2nd and 3rd Line support to Business escalated via the 'Service Now' system.
- Ensuring all Server Systems are available and meet with Company requirements.
- Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.
- Building pro-active and constructive professional relationships with other teams and departments.
- Day to day support of Microsoft Server Platforms and MS Products (Windows 2012 > 2022, Active Directory, Exchange SE/Online, Exchange Online, Archiving and Proofpoint).
- Backup Technologies such as Rubrik.
Excellent communication skills both written and verbal. Strong technical knowledge of IT infrastructure components, including servers, networks, storage, and cloud services. Deep expertise of Microsoft Server Platforms and MS Products (Windows 2012 > 2025, Active Directory, Domain controllers, DHCP, Windows failover clustering, Windows file shares). Understanding of RHEL, IDM and Ansible. Excellent understanding of DNS. Understanding Nutanix Hyper-Converged Infrastructure. Understanding of Virtualization Hypervisors, AHV, ESXi. Out of hours availability to support for maintenance and changes. Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance.
What will you bring to the role? You will have experience in a similar role delivering third-line support, proven ability to build strong relationships through effective stakeholder management and previous experience using Messaging (Exchange Platform). You will be a collaborative individual who enjoys working as part of a team and can communicate challenges clearly, helping others to understand them and work toward effective solutions.
Some other key skills that you'll have:
- Strong analytical and problem-solving skills to resolve issues quickly and make decisions that meet customer objectives.
- A passion for IT and learning new technologies.
- Excellent stakeholder management and communication skills (both verbal and written).
- Proven experience of driving automation of process and tasks.
- Proven experience in managing complex enterprise level infrastructure solutions and services.
- Proven experience in supporting Messaging at an enterprise level.
Rewards designed for you: Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well. Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare.
A company to be proud of: We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture: We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Full time
Infrastructure Operations Engineer- Core Services in Bristol employer: Computershare
Computershare is an exceptional employer, offering a flexible work culture that allows you to balance your professional and personal life while working in the vibrant city of Edinburgh. With a strong focus on employee growth, you will have access to tailored health and wellbeing rewards, opportunities for career advancement, and a supportive community of experienced colleagues dedicated to helping you succeed. Join us to be part of a global financial administration company that values innovation and collaboration, ensuring that your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Engineer- Core Services in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computershare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computershare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computershare!
✨Direct Apply to Computershare
Let's not forget to apply directly through the Computershare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Engineer- Core Services in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computershare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computershare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computershare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
