At a Glance
- Tasks: Resolve customer queries and support colleagues in a dynamic, fast-paced environment.
- Company: Join Computershare, a leading financial services company with a supportive culture.
- Benefits: Enjoy flexible work options, competitive salary, and health benefits.
- Other info: Access to onsite gym, free breakfast, and a vibrant team atmosphere.
- Why this job: Kickstart your career in finance while using your German language skills.
- Qualifications: Fluent in German and English, with strong customer service experience.
The predicted salary is between 29250 - 35750 £ per year.
Location: Bristol (Hybrid after probation)
In this position, you’ll be based in the Bristol office for 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week.
Interview: Onsite face to face - consisting of an interview, a resolution task and a German language assessment
Start date: 9th Nov 2026 - Permanent full time 37.5 hours – shifts are between 8am - 9pm
Salary: £31644 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation
We give you a world of potential. Do you speak fluent German and are you ready to use your customer service skills to resolve queries and to support performance and effectiveness of colleagues? We're looking for individuals who are passionate about building relationships and helping others. Your role will be to act as first line support to Customer Service Representatives through our ‘call assist’ programme such as resolving caller escalations and complaints. In addition to this other duties may include but are not limited to social media monitoring, VIP Queries, Case Management and actioning callbacks.
Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.
Computershare’s Operational teams are the voice of our business for customer enquiries. The service provided is on behalf of both our internal stakeholders and corporate clients and therefore the quality we deliver is paramount. Our ability to provide a professional, accurate, timely and efficient service, without incurring financial losses, ensures that we maintain the reputation of both Computershare and our clients.
The German speaking Resolutions Co-Ordinator may also be expected to work collaboratively across teams within the same department, as well as our key stakeholders both internally and externally such as account/client management teams, Contact Centre Team Leader group, Project Team, Operational Teams and external clients to ensure a timely, positive and accurate outcome.
Schedule: Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.
Training: Training lasts six weeks with no leave permitted during November & early December. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.
Additional benefits of working onsite: Free onsite parking or use of the discounted bus fare of just £1.50 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.
Role responsibilities:
- Respond to a wide variety of complex customer/agents/VIP/Client enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA’s.
- Provide subject matter expertise to support the update of Contact Centre processes, procedures and training material.
- Maintain a comprehensive working knowledge of processes and systems across all product lines.
- Communicate with customers, VIP and Clients directly to resolve any issues or potential complaints via the escalation process, providing ‘First Point Resolution’ of customer enquiries.
- Verify that representatives are providing up-to-date information, following current processes, and communicating effectively to callers.
- Collaborate with colleagues/stakeholders/customers/clients/VIP’s to resolve complex issues.
- Utilise data analysis and reporting, provide support, coaching and development to team members.
- Identify areas of both good and bad practice through route cause analysis in order to create, develop and enhance training documentation, update system information in order to drive continuous improvement.
- Provide reporting and highlight key issues to a range of stakeholders.
- Support with the development of job aides and other tools to assist representatives in improving overall quality of interactions and first point resolution.
Prior customer service or relevant experience is required and the following profile and skill elements are also required:
- Effective interpersonal skills, verbal and written communication skills.
- Previous experience of working within defined regulations and procedures.
- Evidence of complex query solving skills, still knowing when to escalate.
- Strong coaching and skills training.
- Planning, time management and organisational skills.
- Attention to detail.
- Flexibility, adaptability to manage self under pressure and cope with change.
In addition if you have a background in Management Information/Data Reporting would also be beneficial, but not essential, to the role. This role requires you to speak fluent German & English.
Rewards designed for you:
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
German Speaking Resolution Coordinator in Bristol employer: Computershare
Computershare is an exceptional employer, offering a flexible work culture that allows you to balance your professional and personal life while working in the vibrant city of Edinburgh. With a strong focus on employee growth, you will have access to tailored health and wellbeing rewards, opportunities for career advancement, and a supportive community of experienced colleagues dedicated to helping you succeed. Join us to be part of a global financial administration company that values innovation and collaboration, ensuring that your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Resolution Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Computershare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Computershare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking Resolution Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Computershare:Your cover letter is your chance to shine! Tell us why you want to work at Computershare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Computershare!
How to prepare for a job interview at Computershare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
