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- Tasks: Provide 1st line support for infrastructure technology and resolve issues in a dynamic environment.
- Company: Join Computershare, a global leader in financial administration with a commitment to employee growth.
- Benefits: Enjoy flexible work options, health rewards, share purchase schemes, and team recognition events.
- Why this job: Be part of a supportive team that values innovation and offers global career opportunities.
- Qualifications: Looking for tech-savvy individuals with strong problem-solving skills and effective communication abilities.
- Other info: This role requires flexibility for 24/7 shift coverage, including nights and weekends.
The predicted salary is between 30000 - 42000 £ per year.
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Job Description
Location: Edinburgh, Hybrid.
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .
We give you a world of potential
We have an incredible opportunity for an NOC Infrastructure Support Technician to join our team in Edinburgh. Our vision within Computershare Technology Services is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry.
We’ve listed below why we think this role stands out and why this is such a great team to join.
- Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
- You will be working within a supportive department, where the teams are focused on being the best.
- We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.
Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.
A role you will love
As an NOC Infrastructure Support Technician, your role will be part of Computershare’s 24×7 Global Network Operation Centre. You will be providing 1st line support across all infrastructure technology stacks, diagnosing and resolving infrastructure issues, maintaining the health and performance of our server, storage and network infrastructure by collaborating with our IT engineering teams to enhance the overall performance of our technology platforms, such as Citrix and Nutanix.
Your role will involve proactive monitoring, Triage and resolution of all infrastructure technology stacks, including network, server (both physical and virtualised), cloud platforms and databases. You will use a combination of monitoring tools to identify issues, including Solarwinds, Meraki, Alertsite and Zscaler amongst others.
Other Key Responsibilities Include
- Provide triage, troubleshooting, and resolution for incidents and service requests.
- Upskilling NOC Analysts on infrastructure technologies and troubleshooting methods
- Escalate complex issues to engineering teams, ensuring detailed documentation of findings and actions.
- Collaborate with other IT teams to ensure system stability and minimize downtime.
- Use monitoring tools and dashboards to proactively detect and respond to potential service disruptions
- The flexibility to work across 24hr shift coverage is required – Shift Pattern negotiable
What Will You Bring To The Role
We’re looking for an enthusiastic, driven and dedicated technology professional, someone who can communicate effectively and self-motivate.
As an NOC Infrastructure Support Technician, you will diagnose and escalate issues across infrastructure, as well as working to increase the skill levels of the wider NOC.
Some Other Key Skills That You’ll Have
- Ability to analyse system logs, performance metrics, and alerts to identify potential issues.
- Strong analytical and problem-solving skills.
- Ability to work in a shift based 24/7 operational support model. The candidate must be flexible to work in rotational shifts, including nights, weekends, and public holidays.
- Excellent communication and interpersonal skills – able to build relationships and work with stakeholders and partners at all levels; able to influence and challenge effectively; and able to listen and respond to challenges.
- Technical abilities include a subset of: Networking, Storage, Databasing, End-User computing, Cisco, VDI/Citrix VD
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .
About Us
A company to be proud of
We\’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We\’re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We\’re a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.
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NOC Infrastructure Support Technician employer: Computershare UK
Contact Detail:
Computershare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Infrastructure Support Technician
✨Tip Number 1
Familiarise yourself with the specific monitoring tools mentioned in the job description, such as Solarwinds and Meraki. Having hands-on experience or knowledge about these tools can set you apart during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully diagnosed and resolved technical issues. This will demonstrate your analytical abilities and readiness for the role.
✨Tip Number 3
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working across a 24/7 operational model, showing your willingness to adapt can make a positive impression on the hiring team.
We think you need these skills to ace NOC Infrastructure Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the NOC Infrastructure Support Technician role. Focus on your technical abilities, such as networking, storage, and troubleshooting, and include any experience with monitoring tools like Solarwinds or Meraki.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Computershare's culture and values that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Soft Skills: The job requires excellent communication and interpersonal skills. Be sure to provide examples in your application that demonstrate your ability to build relationships and work collaboratively with stakeholders at all levels.
Showcase Problem-Solving Abilities: Include examples of how you've successfully diagnosed and resolved technical issues in previous roles. This will help illustrate your analytical and problem-solving skills, which are crucial for the NOC Infrastructure Support Technician position.
How to prepare for a job interview at Computershare UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an NOC Infrastructure Support Technician. Familiarise yourself with key technologies mentioned in the job description, such as Citrix, Nutanix, and monitoring tools like Solarwinds and Meraki.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your analytical skills and ability to work under pressure, as these are crucial for the role.
✨Communicate Effectively
Since excellent communication is a key requirement, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you'll need to collaborate with various teams and stakeholders.
✨Demonstrate Flexibility
Be prepared to discuss your availability for shift work, including nights and weekends. Show that you're adaptable and willing to take on the challenges of a 24/7 operational support model.
