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- Tasks: Support executives and lead a global Site Support team in solving IT challenges.
- Company: Join Computershare, a friendly and inclusive workplace focused on wellbeing and continuous learning.
- Benefits: Enjoy flexible work options, health rewards, and opportunities to invest in your future.
- Why this job: Expand your network, tackle new challenges daily, and influence a global business.
- Qualifications: Experience in technical support, leadership, and familiarity with Windows and Microsoft Office 365 required.
- Other info: Be part of a close-knit community with experienced colleagues ready to help you grow.
The predicted salary is between 43200 - 72000 £ per year.
Location: London
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.
We give you a world of potential. Our team are currently looking to recruit a Lead Site Support Technician to join the Global Site Support team based in London within Computershare Technology Services.
What makes this role exciting when there are other similar roles in the market? You will support executives in our major business units helping you to learn key information about the business and expand your network. You will be working with a growing Site Support team which is globally aligning for the first time; therefore, your influence will extend across the Global business. In this very varied role, each day will see new challenges and new ways to implement your skills.
As our Lead Site Support Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. You will act as a point of escalation for other team members, support executives, and serve as a role model for the Technology Site Support Team. Previous experience in a leadership role where you have helped a team understand strategies is invaluable for this role.
Some key responsibilities:
- Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
- Provide wide-range technical support and solve problems to make technology straightforward for clients.
- Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
- Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
- Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies.
What will you bring to the role? Your extensive Site Support experience will help you with the core requirements of this role which involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.
Other key skills required for the role include:
- Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
- Excellent communication skills and stakeholder management at executive level.
- Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
- Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
- Current network troubleshooting skills, including excellent 'working knowledge' of LAN & WAN technologies and patching skills.
Does this sound like the role for you? Then feel free to apply or reach out for a chat!
Rewards designed for you:
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
Lead Site Support Technician employer: Computershare UK
Contact Detail:
Computershare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Site Support Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools mentioned in the job description, such as Windows Active Directory and Microsoft Office 365. This will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in similar roles or within Computershare. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully led a team or resolved complex issues, as this role places a strong emphasis on mentoring and guiding others.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Be ready to explain how you would handle various technical challenges, especially those that involve high-pressure situations or executive-level support.
We think you need these skills to ace Lead Site Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in site support and leadership roles. Emphasise your technical skills, particularly with Windows Active Directory, Microsoft Office 365, and Azure Active Directory, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully led teams and resolved complex IT issues, showcasing your problem-solving abilities and communication skills.
Highlight Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to support executives and manage service requests effectively. Include any instances where you trained or mentored team members, as this aligns with the responsibilities of the role.
Showcase Your Soft Skills: Since excellent communication and stakeholder management are key for this position, make sure to highlight these skills in your application. Provide examples of how you've successfully interacted with diverse users, including executives and VIPs, in high-pressure environments.
How to prepare for a job interview at Computershare UK
✨Showcase Your Leadership Experience
Since the role requires previous experience in a leadership position, be prepared to discuss specific examples where you've successfully led a team. Highlight how you helped your team understand strategies and overcame challenges together.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Windows Active Directory and Microsoft Office 365. Be ready to discuss your hands-on experience with these tools and how you've used them to solve complex issues.
✨Communicate Effectively
Excellent communication skills are crucial for this role, especially when dealing with executives. Practice articulating your thoughts clearly and concisely, and prepare to provide examples of how you've managed stakeholder relationships in the past.
✨Emphasise Problem-Solving Skills
The role involves diagnosing and resolving complex IT issues. Prepare to discuss specific instances where you've successfully troubleshot problems, detailing your thought process and the steps you took to reach a solution.
