At a Glance
- Tasks: Assist customers in multiple languages and provide top-notch service in a dynamic contact centre.
- Company: Join a global leader in financial administration with a supportive culture.
- Benefits: Competitive salary, performance bonuses, flexible work options, and health rewards.
- Other info: Enjoy onsite gym access, free breakfast, and a close-knit community.
- Why this job: Elevate your customer service skills while making a real impact every day.
- Qualifications: Fluency in Spanish, French or Italian and previous customer service experience required.
The predicted salary is between 23506 - 28730 £ per year.
Location: Bristol (Hybrid after probation)
In this position, you’ll be based in the Bristol office for 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week.
Assessment Centre Dates: W/C 28th September - 10.30am or 1.30pm onsite face to face - 1.5 hours process consisting of an interview, a role play and a language assessment.
Start date: 9th Nov 2026 - Permanent full time 37.5 hours – shifts are between 8am - 9pm.
Salary: £28000 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation.
Do you speak fluent Spanish, French or Italian and are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be the same. You'll be speaking directly with our customers, providing them with the support they need.
As a Bilingual Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.
Schedule: Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.
Training lasts six weeks with no leave permitted during November and early December. After training, you’ll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.
Additional benefits of working onsite include free onsite parking or use of the discounted bus fare of just £2 for travel to and from the office, access to our onsite gym (& fitness classes), lockers, showers, and drying rooms. You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.
What will you bring to the role?
- Fluent in Spanish, French or Italian and English, with strong verbal and written communication skills in both languages - this is an essential requirement.
- Previous experience in delivering excellent customer service, with a commitment to providing quality customer service.
- Ability to work as part of a team, with a positive outlook and high energy.
- Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel.
- Enthusiasm for developing new knowledge and skills; previous retail, hospitality or any other customer service experience is required.
Rewards designed for you:
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us:
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job; our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture:
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all.
For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team:
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide.
Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Bilingual Customer Service - Fluent Spanish, French or Italian employer: Computershare UK
At Computershare, we pride ourselves on being an exceptional employer, offering a flexible work culture that allows you to balance your professional and personal life while working from our vibrant Bristol or London offices. Our commitment to employee growth is evident through tailored health and wellbeing rewards, opportunities for career advancement, and a supportive community that fosters collaboration and innovation. Join us to be part of a dynamic team where your contributions are valued, and you can make a meaningful impact in a global leader in financial administration.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service - Fluent Spanish, French or Italian
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Computershare UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Computershare UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bilingual Customer Service - Fluent Spanish, French or Italian
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Computershare UK:Your cover letter is your chance to shine! Tell us why you want to work at Computershare UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Computershare UK!
How to prepare for a job interview at Computershare UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
