Associate Director, Relationship Management

Join to apply for the Associate Director, Relationship Management role at Computershare UK.

Location: London (Hybrid)

In this position, you’ll be based in the office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

As the Associate Director of Relationship Management for our Share-Plans business, you will be expected to independently manage a team of Relationship Managers who manage large and complex client relationships by effective relationship management techniques while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to lead a relationship team, be an ambassador for the Computershare business, and be a senior point of contact for our clients.

The Associate Director of Relationship Management is a strategic leadership role responsible for developing, nurturing, and expanding relationships with clients, partners, and stakeholders, alongside the management of a high-performance team, establishing a culture of accountability and growth across the team. This position focuses on driving client satisfaction, retention, and growth by delivering exceptional service and thought leadership. The role also requires the ability to navigate the organisation effectively, lead relationships with clients, and upsell in both new and existing business.

The Associate Director will be expected to manage client actions, deliver resolutions to issues through creative solutions and service excellence. You will also lead a team of engaged and motivated employees to continued success.

• Develop and implement strategic relationship management plans to foster long-term partnerships and identify growth opportunities.
• Collaborate with sales, marketing, product, and operations teams to coordinate efforts that enhance client experience and meet business objectives.
• Analyse client needs and provide solutions to maximise value and achieve client goals.
• Monitor and report on relationship status, proactively addressing potential issues and risks.
• Mentor and guide relationship management team members, fostering professional development and best practices.
• Represent the organization at client meetings, industry events, and conferences to enhance brand presence and build networks.
• Support contract negotiations, renewals, and service level agreements in partnership with legal and finance teams.
• Drive continuous improvement initiatives to optimise relationship management processes and tools.
• Proactively identify and maximise all existing and new revenue opportunities and associated Earnings before interest, taxes, depreciation and amortization.
• Support the design, development, and delivery of professional presentations for both internal and external stakeholders.
• Compile and deliver well-structured financial analysis, costings, and identifying trends.
• Ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities across the team.
• Maintain customer information as required for internal analysis.
• As a subject matter expert, you will deliver market updates and thought leadership to clients.

We’re looking for an experienced Relationship Professional operating at Associate Director level with significant commercial experience and ideally with experience of Share-plan products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.

Working with numerous senior stakeholders, you will maintain the integrity of our product and resolve conflicting interests when necessary.

• Experience working within the benefits/Shareplans industry, and applicable portals.
• Proven experience as a manager and leader with a desire to manage and motivate a diverse and busy team.
• Results orientated/professional best practice approach.
• Strategic thinker with excellent problem-solving abilities and attention to detail.
• Strong interpersonal, communication, and negotiation skills.
• Proven track record of managing complex client relationships and driving business growth.
• Highly Analytical and numerate – design costing plans and models.
• Proven experience of negotiation and influencing skills.
• Educated to degree level or equivalent (desirable).
• Institute of Chartered Secretaries Association (ICSA) qualified (desirable).
• Ability to travel will be required in this role.

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you’re a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
• And more.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

We are a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job; our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

At Computershare, we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people, and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.