Insurance Operations Associate (Automation & Data)
Location:
Manchester (2 days per week onsite) Contract:
6 Months Engagement:
Inside IR35
Overview
We are seeking an Insurance Operations Associate with a strong focus on automation, data processing, and operational improvement. This role sits at the intersection of insurance operations and technology, supporting the delivery of bordereau reporting, complaints management, data quality initiatives, and business process automation.
The successful candidate will be responsible for reducing manual effort across operational workflows by developing scalable automations, validation routines, and reporting solutions. You will work closely with operational teams, stakeholders, and business users to improve efficiency, accuracy, and regulatory compliance across key insurance processes.
Key Responsibilities
Bordereau & Data Operations
Automate end-to-end bordereau workflows, including data ingestion, transformation, validation, reconciliation, and output generation. Build and maintain validation routines to identify:
Duplicate records Missing or incomplete data Formatting inconsistencies Financial mismatches and reconciliation exceptions
Investigate and resolve data quality issues. Perform reconciliation checks across multiple source systems and reports. Support operational reporting cycles and month-end activities. Automation & Process Improvement
Identify manual and repetitive processes suitable for automation. Develop maintainable solutions using:
Python SQL Google Apps Script AI and workflow automation tools
Design scalable workflows that reduce operational effort and improve accuracy. Drive continuous improvement initiatives across insurance operations. Complaints & Workflow Automation
Enhance automated complaints handling processes. Improve email classification, data extraction, and routing capabilities. Implement human-review controls and exception management processes. Ensure regulatory and operational controls are maintained throughout automated workflows. Reporting & Management Information
Automate recurring MI and operational reporting. Develop data transformation and reporting processes. Support data analysis and business reporting requests. Ensure reporting outputs are accurate, auditable, and delivered on time. Documentation & Knowledge Transfer
Create clear documentation covering business logic, validation rules, assumptions, and fallback procedures. Produce user guides and process documentation for operational teams. Enable non-technical colleagues to understand and maintain automated solutions. Required Skills & Experience
Experience within insurance, financial services, or another regulated environment. Strong SQL skills for data extraction, manipulation, and analysis. Commercial experience developing solutions in Python. Experience with data validation, reconciliation, and data quality management. Proven track record of automating manual operational processes. Strong analytical and problem-solving skills. Ability to engage with business stakeholders and gather requirements. Excellent communication and documentation skills. Desirable Skills
Bordereau reporting experience. Exposure to insurance operations and policy administration processes. Google Apps Script experience. Experience using AI tools and AI-driven workflows. Snowflake knowledge. Complaints handling or regulatory process experience. Experience with workflow automation platforms. Key Technologies
Python SQL Excel Google Apps Script Snowflake AI Automation Tools Workflow Automation Platforms Key Competencies
Process Automation Data Quality Management Reconciliation Reporting & MI Stakeholder Management Continuous Improvement Operational Excellence Attention to Detail Documentation & Knowledge Sharing Contract Details
6-Month Initial Contract Inside IR35 Manchester-based 2 Days Per Week Onsite Immediate or short-notice candidates highly desirable Ideal Candidate
You'll have a blend of insurance operations knowledge and hands-on technical capability, with the ability to automate manual processes, improve data quality, and deliver scalable solutions that drive efficiency across the business. Experience working with bordereau data, reconciliations, reporting, and workflow automation will be highly beneficial.
Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.
To find out more about Computer Futures please visit
Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC England and Wales TPBN1_UKTJ
Insurance Operations Associate in Manchester employer: Computer Futures
At Computer Futures, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our Solutions Architects to thrive. With a focus on professional growth, we offer ample opportunities for skill development and career advancement, all while providing the flexibility of remote work and occasional onsite workshops in the UK. Join us to be part of a dynamic team dedicated to delivering impactful solutions in a supportive environment.
