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- Tasks: Lead incident management and provide updates on service impacts and timelines.
- Company: Join Computer Futures, a dynamic recruitment agency in the tech sector.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment that values resilience and leadership skills.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: Opportunity to work with major IT releases and engage with partners.
The predicted salary is between 43200 - 72000 £ per year.
I am looking for an experienced Incident Manager.
Key Responsibilities:
- Lead or support Senior Group and Major Incident Managers on Bronze or Silver Incidents.
- Provide timely updates to stakeholders on incident status, service impact, and actions/timelines.
- Run and document Post Incident Reviews (PIRs) and track actions to completion.
What You'll Need:
- Proven experience in Group (Business) Incident Management.
- Strong leadership and development skills.
- Understanding of key technologies and applications in banking.
Essentials:
- Strong communication skills.
- Banking experience.
- Ability to manage multiple priorities in a dynamic environment.
- Experience in Partner engagement through Incidents, PIRs, and/or Service Reviews.
- Tenacity, resilience, and flexibility to work OOH/Standby for incidents and major IT releases.
Incident Manager employer: Computer Futures
Contact Detail:
Computer Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and applications used in banking. This knowledge will not only help you understand the incidents better but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the banking sector, especially those involved in incident management. Engaging with them can provide insights into the industry and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with managing multiple priorities in a dynamic environment. Think of specific examples where you've successfully navigated challenges, as this will showcase your resilience and flexibility.
✨Tip Number 4
Highlight your leadership skills by sharing instances where you've led teams or initiatives, particularly in high-pressure situations. This will illustrate your capability to support Senior Group and Major Incident Managers effectively.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident Management, particularly in a banking context. Emphasise your leadership skills and any relevant technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Provide specific examples of how you've led incidents or supported major incident management in the past.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that demonstrate your ability to provide timely updates and engage with stakeholders effectively.
Highlight Flexibility and Resilience: Mention your ability to manage multiple priorities and your experience working out of hours or on standby. This will show that you are prepared for the dynamic environment of the role.
How to prepare for a job interview at Computer Futures
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous roles in incident management, particularly any experience with Group or Major Incidents. Highlight specific examples where you led a team or managed a critical situation, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly and Effectively
Strong communication skills are essential for an Incident Manager. Practice articulating complex information in a clear and concise manner. Be ready to explain how you would provide timely updates to stakeholders during an incident, ensuring everyone is informed and aligned.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've developed teams in past roles. Share examples of how you've motivated team members during high-pressure situations, as well as how you’ve facilitated Post Incident Reviews (PIRs) to ensure continuous improvement.
✨Understand the Banking Environment
Familiarise yourself with key technologies and applications used in banking. Be ready to discuss how your knowledge of the banking sector can help you manage incidents effectively. This understanding will show that you can navigate the unique challenges faced in this industry.
