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For Companies At a Glance
- Tasks: Lead incident management and provide updates on service impacts and timelines.
- Company: Join a dynamic banking environment focused on innovation and excellence.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a team that values resilience and offers impactful experiences.
- Qualifications: Experience in incident management and strong communication skills are essential.
- Other info: Must be ready to work out of hours for major incidents.
The predicted salary is between 36000 - 60000 £ per year.
I am looking for an experienced Incident Manager.
Key Responsibilities:
- Lead or support Senior Group and Major Incident Managers on Bronze or Silver Incidents.
- Provide timely updates to stakeholders on incident status, service impact, and actions/timelines.
- Run and document Post Incident Reviews (PIRs) and track actions to completion.
What You'll Need:
- Proven experience in Group (Business) Incident Management.
- Strong leadership and development skills.
- Understanding of key technologies and applications in banking.
Essentials:
- Strong communication skills.
- Banking experience.
- Ability to manage multiple priorities in a dynamic environment.
- Experience in Partner engagement through Incidents, PIRs, and/or Service Reviews.
- Tenacity, resilience, and flexibility to work OOH/Standby for incidents and major IT releases.
Incident Manager employer: Computer Futures / SThree Group
Contact Detail:
Computer Futures / SThree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and applications used in banking. This knowledge will not only help you understand the incidents better but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in the banking sector, especially those in incident management roles. Engaging with them can provide insights into the industry and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with managing multiple priorities in a dynamic environment. Think of specific examples where you've successfully navigated challenges, as this will showcase your resilience and adaptability.
✨Tip Number 4
Highlight your communication skills by practising how you would update stakeholders on incident statuses. Clear and concise communication is crucial in incident management, so be ready to demonstrate this ability in conversations.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Incident Management, particularly in a banking context. Emphasise your leadership skills and any relevant technologies you've worked with.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the Incident Manager role. Mention specific experiences that demonstrate your ability to manage incidents and communicate effectively with stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing incidents, running Post Incident Reviews, and engaging with partners. Use metrics where possible to quantify your impact.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with major incidents, your approach to stakeholder communication, and how you handle multiple priorities. This will help you articulate your thoughts clearly during interviews.
How to prepare for a job interview at Computer Futures / SThree Group
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous roles in incident management, particularly any experience with Group or Major Incidents. Highlight specific examples where you successfully led a team or managed a critical situation.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating complex information clearly and concisely. Be ready to explain how you've kept stakeholders informed during incidents and how you handle updates under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of past incidents you've managed and be ready to walk through your thought process, actions taken, and outcomes achieved.
✨Understand the Banking Environment
Familiarise yourself with the key technologies and applications used in banking. Being able to discuss industry-specific challenges and how you've navigated them will demonstrate your suitability for the role.
