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For Companies At a Glance
- Tasks: Support IT services and technologies, assist clients, and manage service requests.
- Company: Computeam is a leading Education IT Service provider, enhancing tech in over 350 schools since 1999.
- Benefits: Gain hands-on experience, potential full-time employment, and training opportunities.
- Why this job: Join a passionate team dedicated to improving education outcomes through technology.
- Qualifications: No prior experience required; enthusiasm for IT and learning is essential.
- Other info: Work Monday to Friday, 8:00am to 4:30pm in Penrith, England.
Overview
Join to apply for the Ict Apprenticeship role at Computeam.
Computeam is a specialist Education IT Service provider with a regional base in both the North West and South West of the country. We were founded in 1999 and now work with over 350 schools to provide technical services, installations, advice, training and guidance in the use of technology in the classroom. We\\\’re passionate about improving education outcomes using ICT and we\\\’re seeking committed individuals to join our growing team.
Responsibilities
- The successful candidate may be offered full-time employment
- Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms
- Process/triage incoming requests for support, through the service board, in line with our published SLAs
- Participate in smaller Project work at client sites
- Participate in training as arranged by the Apprenticeship providers
- Monitor service board and progress accordingly
- Provide exceptional Service support to the client
- Provide solution(s)/work around(s) to incidents and problems
- Maintain clear communication to the team and clients
- Assisting account managers by responding to queries regarding sites. Perform any other reasonable duties consistent with the role as required
- Ensure all Tickets and recorded data (e.g. ITBoost) are kept up to date as changes are made
- Escalate issues within the team where necessary
Monday to Friday 8:00am to 4:30pm
Details
- Seniority level: Internship
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Location note: Penrith, England, United Kingdom.
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Ict Apprenticeship employer: Computeam
Contact Detail:
Computeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ict Apprenticeship
✨Tip Number 1
Familiarise yourself with the specific IT services and technologies mentioned in the job description, such as Microsoft, Google, and Apple platforms. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with current or former employees of Computeam on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the apprenticeship, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share examples that highlight your ability to provide exceptional service support, as this is a key responsibility of the role.
✨Tip Number 4
Show enthusiasm for continuous learning and development, as the apprenticeship involves training. Mention any relevant courses or certifications you've completed, even if they're informal, to demonstrate your commitment to growing in the IT field.
We think you need these skills to ace Ict Apprenticeship
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the ICT Apprenticeship. Tailor your application to highlight how your skills and experiences align with what Computeam is looking for.
Craft a Strong CV: Create a CV that showcases your relevant IT skills, any previous experience in customer service or technical support, and your passion for technology in education. Make sure to include any certifications or coursework related to IT.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Computeam and how you can contribute to their mission of improving education outcomes using ICT.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Computeam
✨Research the Company
Before your interview, take some time to learn about Computeam. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Technical Questions
Since this is an ICT apprenticeship, be ready to discuss various IT services and technologies, especially Microsoft, Google, and Apple platforms. Brush up on your technical knowledge and be prepared to demonstrate your problem-solving skills.
✨Show Your Passion for Education Technology
Computeam is passionate about improving education outcomes using ICT. Be prepared to share your thoughts on how technology can enhance learning experiences and any relevant projects or experiences you've had in this area.
✨Practice Communication Skills
Exceptional service support and clear communication are key aspects of the role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would handle client interactions and support requests.
