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- Tasks: Provide L1 technical support and resolve customer issues using various technologies.
- Company: Leading UK IT Services organisation with a supportive team culture.
- Benefits: Competitive salary, excellent employee benefits, and bonus for shift work.
- Why this job: Join a dynamic team and grow your career in IT support.
- Qualifications: 1+ year experience in IT support and strong communication skills.
- Other info: Flexible 24x7 shift model with great opportunities for career advancement.
The predicted salary is between 23000 - 26000 £ per year.
Salary Range: £23,000 - £26,000
Package: Excellent employee benefits & Bonus (for shift & out of hours work)
Job Type: Permanent
Office Location: Portsmouth
Hybrid Model: Fully on-site
Shift Work: Expected to cover 24x7x365 shift patterns
About the Role
My client, a leading UK based IT Services organisation, are seeking people who have around a year of experience within IT Support to work in a team of supportive and hardworking teammates. Your key role will be a customer facing support role providing up to L1 technical and process support by using various technology to help diagnose and remediate reactive requests from customers of the company.
Responsibilities
- Being able to use customer provided tools to handle inbound and outbound contact with users via phone, email, chat, while documenting troubleshooting to resolve the issue or elevate to second line teams within the required timescale.
- Managing support tickets to ensure these have been updated and resolved as per procedure.
- Understand and respond to feedback from ticket quality reviews.
Candidate Requirements
- 1+ year exposure using and troubleshooting at least L1 technology support.
- Knowledge of one or more of the following areas: Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups.
- Strong verbal and written communication.
- Demonstrable experience delivering exceptional customer service.
- Flexibility to support the 24x7x365 shift model.
This is a position with a lot of opportunity for growth within the company and would be an excellent company to grow with!
To be considered, please ensure you complete your application on the Computappoint website.
System Analyst - Portsmouth - Up to £26k employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - Portsmouth - Up to £26k
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is customer-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace System Analyst - Portsmouth - Up to £26k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and technical troubleshooting abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear, concise language will show us you can handle customer queries effectively.
Apply Through Our Website: Don’t forget to submit your application through the Computappoint website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Computappoint
✨Know Your Tech Basics
Make sure you brush up on your L1 technical support knowledge. Familiarise yourself with the tools and technologies mentioned in the job description, like Windows, Linux, and networking basics. Being able to speak confidently about these will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in delivering exceptional customer service. Think of specific examples where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the demands of the role.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Try practicing common interview questions with a friend or in front of a mirror. Focus on being clear and concise, especially when explaining technical concepts, as you may need to do this with customers who aren't tech-savvy.
✨Be Ready for Shift Work Questions
Since the role involves a 24x7x365 shift model, be prepared to discuss your flexibility and willingness to work various shifts. Think about how you can manage your time and energy effectively while working different hours, and be ready to share your thoughts on this during the interview.
