At a Glance
- Tasks: Provide top-notch IT support and help colleagues thrive with technology.
- Company: Join a leading financial services organisation in Sunderland.
- Benefits: Competitive salary up to £35,000 and opportunities for growth.
- Other info: Enjoy a collaborative culture with occasional travel to other offices.
- Why this job: Make a real impact while working with innovative tech in a dynamic environment.
- Qualifications: Experience in end-user support and strong technical skills required.
The predicted salary is between 35000 - 35000 £ per year.
Our client, a leading financial services organisation, is seeking a talented IT professional to join their Technology team, providing first-class support from their Sunderland office. In this role, you'll be a key member of the IT team, delivering high-quality, responsive support to colleagues across the business. This is a highly visible role where your technical expertise and customer-focused mindset will have a real impact.
Key responsibilities include:
- Providing first-line and second-line support across the end-user technology environment
- Supporting inductions, onboarding, and training for new joiners
- Configuring, deploying, and maintaining laptops, mobile devices, and peripherals
- Managing assets and ensuring devices are secure, up to date, and ready for use
- Supporting meetings, webinars, and meeting room technology
- Maintaining documentation, procedures, and knowledge base articles
- Participating in IT drop-in days and an out-of-hours support rota
- Assisting with network testing, patching, cabling, and office IT management
- Learning and supporting innovative technologies as the business evolves
- Occasional travel to other offices (once or twice per month)
Essential experience and skills:
- Proven experience delivering excellent end-user support
- Strong knowledge of Windows device build, support, and troubleshooting
- Entra ID and Active Directory user management
- Intune and mobile device management
- Microsoft 365 administration (Exchange, SharePoint, OneDrive)
- Experience supporting Azure Virtual Desktop (AVD)
- Knowledge of Teams Calling and 8x8 telephony solutions
- Familiarity with web filtering, DLP, antivirus, and SSO technologies
- Strong documentation and knowledge-sharing skills
- A proactive mindset with a genuine drive to learn and succeed
- Zendesk or similar service desk platforms
- Azure administration
- Power BI and Power Platform support
- PowerShell Scripting for centralised management
- Cisco meeting room technology
- Exposure to Microsoft Copilot and AI technologies
Desktop Support Engineer in Sunderland employer: Computappoint
At Computappoint, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility, with the opportunity to work mostly remotely while still engaging with the team in London once a month. We are committed to employee growth, offering continuous learning opportunities and a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Sunderland
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Sunderland to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical expertise. This can be a great conversation starter during interviews and helps us stand out from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common desktop support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend can help us feel more confident when it’s our turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows support, Microsoft 365, and any relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive mindset will benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to showcase your technical expertise. Mention specific tools and technologies you’ve worked with, like Intune or Azure Virtual Desktop. We’re keen to see how you can contribute to our tech-savvy environment!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Computappoint
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows support, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've successfully resolved issues or improved processes.
✨Show Off Your Customer Service Skills
This role is all about providing top-notch support, so be prepared to share examples of how you've gone above and beyond for users in the past. Highlight your proactive mindset and how it has helped you succeed in previous roles.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle common support issues or onboarding new users. Practising these scenarios can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the technologies they’re excited about. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
