At a Glance
- Tasks: Lead the modernisation of the Ivanti ITSM platform and enhance service delivery.
- Company: Join a dynamic team in a central London office with a focus on innovation.
- Benefits: Competitive rate of up to £600/day and flexible working arrangements.
- Other info: Collaborative environment with opportunities for continuous improvement and professional growth.
- Why this job: Make a real impact by shaping IT service management across a global organisation.
- Qualifications: 5+ years of Ivanti ITSM experience and strong ITIL knowledge required.
The predicted salary is between 48000 - 60000 € per year.
This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes.
Job Type: Initial 6 month Contract
Rate: Up to £600/day (Outside IR35)
Working Arrangement: 4 days on-site per week
Office Location: Central London
The Role:
- Lead the modernisation of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans
- Design and implement a modern self-service portal
- Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management
- Automate workflows and integrate systems such as JIRA to enhance service delivery
- Develop dashboards, reporting, and analytics to support data-driven decisions
- Manage system performance, upgrades, patching, and release processes
- Provide technical support and training to users and stakeholders
- Collaborate with global teams to ensure ITIL-aligned service management practices
- Drive continuous improvement across service management processes
Required Experience:
- 5+ years’ experience working with Ivanti ITSM in an enterprise environment
- Strong expertise in Ivanti ITSM configuration, customisation, and administration
- Solid understanding of ITIL frameworks and best practices (certification preferred)
- Experience with system integrations (REST APIs, web services, data imports/exports)
- Proficiency in SQL and reporting tools within ITSM environments
- Knowledge of scripting/automation tools such as PowerShell or Python
- Strong troubleshooting and analytical skills with a proactive mindset
- Excellent communication skills and the ability to collaborate with global stakeholders
Ivanti ITSM Consultant in Slough employer: Computappoint
At Computappoint, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Central London location provides a vibrant environment for professional growth, with opportunities to lead impactful projects in IT service management while enjoying competitive rates and a supportive team atmosphere. We are committed to your development, ensuring you have the resources and training needed to excel in your role as an Ivanti ITSM Consultant.
StudySmarter Expert Advice🤫
We think this is how you could land Ivanti ITSM Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with Ivanti. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements in ITSM. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common ITIL practices and Ivanti functionalities. We recommend practising answers to typical questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ivanti ITSM Consultant in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ivanti ITSM Consultant role. Highlight your experience with Ivanti ITSM, ITIL frameworks, and any relevant automation tools. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can drive the modernisation programme. We love seeing enthusiasm and a clear understanding of the job!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just responsibilities. Did you improve service delivery or automate a process? We want to hear about it! Numbers and results speak volumes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get your journey started!
How to prepare for a job interview at Computappoint
✨Know Your Ivanti Inside Out
Make sure you brush up on your Ivanti ITSM knowledge. Be ready to discuss specific configurations, customisations, and how you've tackled challenges in the past. This will show that you’re not just familiar with the platform but can also lead its modernisation effectively.
✨Showcase Your ITIL Expertise
Since the role heavily involves ITIL processes, be prepared to talk about your experience with ITIL frameworks. Share examples of how you've implemented best practices in previous roles and how they improved service delivery. A certification is a bonus, so mention it if you have one!
✨Demonstrate Your Automation Skills
Highlight your experience with automation tools like PowerShell or Python. Discuss specific instances where you've automated workflows or integrated systems, such as JIRA, to enhance service delivery. This will illustrate your proactive approach to improving processes.
✨Prepare for Technical Questions
Expect some technical questions around SQL, reporting tools, and system integrations. Brush up on these areas and be ready to solve hypothetical problems on the spot. This will showcase your analytical skills and troubleshooting abilities, which are crucial for the role.
