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For Companies At a Glance
- Tasks: Support clients with a market-leading trade platform and document their business needs.
- Company: Join a top financial services intermediary known for responsible asset facilitation.
- Benefits: Enjoy private medical, life assurance, and perks like a season ticket loan.
- Why this job: Make a real impact in a dynamic finance environment with a supportive culture.
- Qualifications: Strong analytical skills and a degree in tech or IT preferred; client support experience is a plus.
- Other info: Work onsite in Central London, 5 days a week, in a vibrant team.
The predicted salary is between 34000 - 42000 £ per year.
Job Title: Onsite Product Support Specialist
Job Type: Permanent
Salary: £40-50k
Working arrangement: 5 days a week onsite
Office Location: Central London
About the Client
An intermediary in the financial services industry that\’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both the primary and secondary markets.
About the Role:
A Product Support role, focussing primarily on a market-leading, Real Time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties.
Key responsibilities include:
- To elicit, analyse and document business requirements for clients
- Support of development, testing and implementation of changes to the platform
- Support Clients On-Boarding and client testing requirements
- Providing application demos to clients
Required Skills and Experience
- Strong analytical skills (Business Analysis background preferred)
- Ability to relay requirements and interact with developers
- Knowledge of the SDLC and experience of managing testing processes
- Strong understanding/support/testing of APIs
- Degree in technical, computer science or information technology (desirable)
- Previous experience of client interaction/onboarding in a support environment would be beneficial.
Why you should apply:
- A fast-paced and dynamic environment where you will have a real opportunity to make an impact in a finance sector organisation
- Excellent Benefits (Private Medical, Life Assurance, season ticket loan, Membership to Perkbox)
- An equal opportunities employer, who has signed the Women in Finance Charter
- It\’s a great place to work!
To be considered, please complete your application on the Computappoint website.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Onsite Product Support Specialist employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Product Support Specialist
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on asset facilitation. Understanding the market and the specific products offered will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your analytical skills and be prepared to discuss how you've previously gathered and documented business requirements. Real-life examples will demonstrate your capability in this area.
✨Tip Number 3
Since the role involves client interaction, practice your communication skills. Be ready to showcase how you can relay technical information clearly to clients who may not have a technical background.
✨Tip Number 4
Gain a solid understanding of APIs and the software development lifecycle (SDLC). Being able to discuss these topics confidently will set you apart from other candidates.
We think you need these skills to ace Onsite Product Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of an Onsite Product Support Specialist.
Highlight Relevant Experience: Emphasise any previous experience in business analysis, client onboarding, or support environments. Use specific examples to demonstrate your analytical skills and familiarity with APIs and the SDLC.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the finance sector and your ability to make an impact. Mention why you are interested in this position and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Computappoint
✨Understand the Product
Make sure you have a solid grasp of the Real Time trade and post-trade services platform. Familiarise yourself with how it works, its features, and the benefits it offers to clients. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Analytical Skills
Since strong analytical skills are crucial for this position, prepare examples from your past experiences where you've successfully analysed business requirements or solved complex problems. Be ready to discuss your thought process and how you arrived at your conclusions.
✨Prepare for Client Interaction Scenarios
Given the emphasis on client onboarding and support, think of scenarios where you've interacted with clients in previous roles. Be prepared to discuss how you handled their needs, provided demos, or resolved issues. This will highlight your communication skills and ability to build relationships.
✨Familiarise Yourself with APIs and SDLC
Brush up on your knowledge of APIs and the Software Development Life Cycle (SDLC). Be ready to discuss how you've supported or tested APIs in the past, as well as your understanding of the development process. This technical knowledge will be key in demonstrating your fit for the role.
