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For Companies At a Glance
- Tasks: Support and maintain customer networks, troubleshoot issues, and assist with project implementations.
- Company: Join a dynamic team at Computappoint, a leader in network solutions.
- Benefits: Enjoy a hybrid work structure with two days onsite and competitive salary up to £45,000.
- Why this job: Be part of a proactive team, enhance your skills, and make a real impact on network performance.
- Qualifications: Solid understanding of networking technologies and experience in multi-vendor environments required.
- Other info: Cisco CCNA certification is desirable; perfect for tech-savvy individuals looking to grow.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance.
Key Responsibilities
- Manage and resolve customer support tickets, ensuring SLA targets are met
- Deliver excellent customer service through clear and effective communication
- Monitor, identify, and troubleshoot network infrastructure issues
- Support data centre operations, including hardware installs, cabling, and power management
- Assist with network changes, firmware updates, and documentation
- Maintain asset and change control records, ensuring accuracy and compliance
- Help protect customer environments through security best practices and vulnerability management
Required Experience & Skills
- Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP)
- Experience with multi-vendor environments (Cisco, Fortinet, Juniper)
- Familiarity with virtual and physical network infrastructure
- Knowledge of operating systems and networking configurations
- Strong troubleshooting and problem-solving skills
- Awareness of IT security risks and being proactive in applying protective measures
- Understanding of change control processes and documentation
Desirable Qualifications
- Cisco CCNA or equivalent networking certification
- Experience in data centre environments
- Exposure to asset and configuration management best practices
Locations
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VLANs, STP, and NAT/PAT. Being able to discuss these concepts confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Showcase your experience with multi-vendor environments like Cisco, Fortinet, and Juniper. If you have worked with these technologies, prepare examples of how you managed or resolved issues in these settings to highlight your adaptability and problem-solving skills.
✨Tip Number 3
Prepare to discuss your approach to customer service and communication. Since delivering excellent customer service is a key responsibility, think of instances where you effectively communicated technical information to non-technical clients or resolved conflicts.
✨Tip Number 4
Brush up on your knowledge of IT security risks and best practices. Be ready to explain how you would protect customer environments and manage vulnerabilities, as this is crucial for maintaining network integrity in the role.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Layer 2/3 networking and security technologies. Include specific examples of how you've managed customer support tickets and resolved network issues.
Craft a Strong Cover Letter: In your cover letter, emphasise your proactive approach to problem-solving and your ability to deliver excellent customer service. Mention any relevant certifications like Cisco CCNA and your experience in multi-vendor environments.
Showcase Relevant Skills: Clearly outline your troubleshooting skills and familiarity with both virtual and physical network infrastructure. Use bullet points to make these skills stand out, especially those related to data centre operations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Network Engineer role.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of Layer 2/3 networking and security technologies. Brush up on key concepts like VLANs, STP, NAT/PAT, and DHCP, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that test your troubleshooting abilities. Prepare examples from your past experiences where you successfully resolved network issues or improved performance.
✨Highlight Customer Service Experience
Since delivering excellent customer service is vital, think of instances where you effectively communicated with clients or managed support tickets. This will show your ability to meet SLA targets.
✨Familiarise Yourself with Multi-Vendor Environments
As the role involves working with various vendors like Cisco, Fortinet, and Juniper, be ready to discuss your experience with these technologies. Mention any specific projects or tasks you've completed using them.
