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For Companies At a Glance
- Tasks: Support and maintain customer networks, troubleshoot issues, and assist with project implementations.
- Company: Join a dynamic team at Computappoint Limited, a leader in network solutions.
- Benefits: Enjoy a hybrid work structure, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a proactive team, enhance your skills, and make a real impact on network performance.
- Qualifications: Solid understanding of networking technologies; Cisco CCNA or equivalent is a plus.
- Other info: This is a permanent role based in Portsmouth, with 2 days a week onsite.
The predicted salary is between 36000 - 54000 £ per year.
Location: Portsmouth
Salary: Up to £45,000
Role Type: Permanent
Hybrid Structure: 2 days a week onsite
Overview
We are seeking a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance.
Key Responsibilities
- Manage and resolve customer support tickets, ensuring SLA targets are met
- Deliver excellent customer service through clear and effective communication
- Monitor, identify, and troubleshoot network infrastructure issues
- Support data centre operations, including hardware installs, cabling, and power management
- Assist with network changes, firmware updates, and documentation
- Maintain asset and change control records, ensuring accuracy and compliance
- Help protect customer environments through security best practices and vulnerability management
Required Experience & Skills
- Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP)
- Experience with multi-vendor environments (Cisco, Fortinet, Juniper)
- Familiarity with virtual and physical network infrastructure
- Knowledge of operating systems and networking configurations
- Strong troubleshooting and problem-solving skills
- Awareness of IT security risks and being proactive in applying protective measures
- Understanding of change control processes and documentation
Desirable Qualifications
- Cisco CCNA or equivalent networking certification
- Experience in data centre environments
- Exposure to asset and configuration management best practices
Locations
Network Engineer employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VLANs, STP, and NAT/PAT. Being able to discuss these concepts confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Showcase your experience with multi-vendor environments like Cisco, Fortinet, and Juniper. If you have worked with these technologies before, prepare examples of how you successfully managed or resolved issues in these systems.
✨Tip Number 3
Highlight your troubleshooting skills by preparing a few scenarios where you identified and resolved network issues. This will help you illustrate your problem-solving abilities and your proactive approach to maintaining network performance.
✨Tip Number 4
Research the company’s current projects and any recent developments in their network infrastructure. Being knowledgeable about their operations will allow you to ask insightful questions during the interview, showing your genuine interest in the role and the company.
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Network Engineer role. Emphasise your understanding of Layer 2/3 networking, security technologies, and any certifications like Cisco CCNA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for network engineering and your proactive approach to problem-solving. Mention specific experiences where you've successfully managed customer support tickets or improved network performance.
Showcase Technical Skills: In your application, clearly outline your technical skills related to multi-vendor environments and familiarity with both virtual and physical network infrastructure. This will demonstrate your capability to handle the responsibilities of the role.
Highlight Customer Service Experience: Since delivering excellent customer service is crucial for this role, include examples from your past work where you effectively communicated with clients and resolved issues promptly.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of Layer 2/3 networking and security technologies. Brush up on key concepts like VLANs, STP, NAT/PAT, and DHCP, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Think of examples from your past experiences where you successfully resolved network issues and be ready to explain your thought process.
✨Highlight Customer Service Experience
Since delivering excellent customer service is vital, prepare to share instances where you effectively communicated with clients or resolved their concerns. This will show your ability to manage support tickets and meet SLA targets.
✨Familiarise Yourself with the Company’s Environment
Research the company’s use of multi-vendor environments and data centre operations. Understanding their specific technologies and practices will help you tailor your responses and demonstrate your genuine interest in the position.
