At a Glance
- Tasks: Lead the modernisation of the Ivanti ITSM platform and enhance service delivery.
- Company: Join a dynamic team in a central London office with a focus on innovation.
- Benefits: Competitive rate of up to £600/day, with flexible working arrangements.
- Other info: Collaborate globally and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by driving improvements in IT service management.
- Qualifications: 5+ years of Ivanti ITSM experience and strong ITIL knowledge required.
The predicted salary is between 48000 - 60000 € per year.
This is a fantastic opportunity to take ownership of a critical ITSM platform and drive a modernisation programme from the ground up. You’ll work closely with global ITSM and service management teams, shaping how services are delivered across the organisation while implementing automation, integration, and best-in-class ITIL processes.
Job Type: Initial 6 month Contract
Rate: Up to £600/day (Outside IR35)
Working Arrangement: 4 days on-site per week
Office Location: Central London
The Role:
- Lead the modernisation of the Ivanti ITSM platform, identifying weaknesses and delivering improvement plans
- Design and implement a modern self-service portal
- Configure and optimise core ITSM modules including Incident, Problem, Change, and Service Request Management
- Automate workflows and integrate systems such as JIRA to enhance service delivery
- Develop dashboards, reporting, and analytics to support data-driven decisions
- Manage system performance, upgrades, patching, and release processes
- Provide technical support and training to users and stakeholders
- Collaborate with global teams to ensure ITIL-aligned service management practices
- Drive continuous improvement across service management processes
Required Experience:
- 5+ years’ experience working with Ivanti ITSM in an enterprise environment
- Strong expertise in Ivanti ITSM configuration, customisation, and administration
- Solid understanding of ITIL frameworks and best practices (certification preferred)
- Experience with system integrations (REST APIs, web services, data imports/exports)
- Proficiency in SQL and reporting tools within ITSM environments
- Knowledge of scripting/automation tools such as PowerShell or Python
- Strong troubleshooting and analytical skills with a proactive mindset
- Excellent communication skills and the ability to collaborate with global stakeholders
Ivanti ITSM Consultant in London employer: Computappoint
At Computappoint, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Central London location provides employees with access to a vibrant city life, while our commitment to professional development ensures that you will have ample opportunities for growth and advancement in your career. Join us to be part of a team that values your contributions and supports your journey towards meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Ivanti ITSM Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with Ivanti. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past work with Ivanti ITSM. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on common ITSM scenarios and your problem-solving approach. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Ivanti ITSM Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Ivanti ITSM and ITIL frameworks. We want to see how you've driven modernisation programmes and improved service delivery in past roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with our needs. Be specific about your achievements in ITSM and automation.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in SQL, scripting tools like PowerShell or Python, and any experience with system integrations. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Computappoint
✨Know Your Ivanti Inside Out
Make sure you brush up on your Ivanti ITSM knowledge. Be ready to discuss specific configurations, customisations, and how you've tackled challenges in the past. This will show that you’re not just familiar with the platform but can also lead its modernisation effectively.
✨Showcase Your ITIL Expertise
Since the role heavily involves ITIL processes, be prepared to talk about your experience with ITIL frameworks. Share examples of how you've implemented best practices in previous roles and how they improved service delivery. A certification is a bonus, so mention it if you have one!
✨Demonstrate Your Automation Skills
Automation is key in this role, so highlight your experience with scripting tools like PowerShell or Python. Discuss any workflows you've automated or integrations you've implemented, especially with systems like JIRA. This will show your proactive approach to enhancing service management.
✨Communicate Clearly and Collaboratively
Strong communication skills are essential for this position. Prepare to discuss how you've collaborated with global teams in the past. Use specific examples to illustrate your ability to convey complex information clearly and work effectively with diverse stakeholders.
