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- Tasks: Lead a Level 1 IT support team and ensure top-notch customer service.
- Company: A leading IT Services organisation based in Portsmouth.
- Benefits: Permanent role with a salary up to £33,000 and excellent benefits.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Over a year of experience in ticket-based environments and strong customer-facing skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 19800 - 46200 £ per year.
A leading IT Services organization in Portsmouth is seeking a Team Lead for their Level 1 IT support team. The ideal candidate will have over a year of experience in ticket-based environments and strong customer facing abilities.
Responsibilities include:
- Managing a team
- Ensuring high standards in customer support
- Conducting quality reviews
This position offers a permanent role with a salary up to £33,000 and excellent benefits.
IT Support Team Lead (Level 1) – On-site with Benefits in London employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead (Level 1) – On-site with Benefits in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! If you’ve led a project or team before, be ready to discuss it. Highlight how you managed challenges and ensured high standards in customer support – this is key for a Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Team Lead (Level 1) – On-site with Benefits in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ticket-based environments and customer support. We want to see how your skills align with the role of Team Lead, so don’t be shy about showcasing your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Level 1 IT support team. Share specific examples of how you've managed teams and ensured high standards in customer service.
Showcase Your Customer-Facing Skills: Since this role involves strong customer interaction, make sure to highlight any relevant experiences where you’ve excelled in customer service. We love seeing candidates who can communicate effectively and resolve issues efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Computappoint
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common ticketing systems and customer service protocols, as you'll likely be asked about your experience in these areas.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or resolved conflicts, and how you ensure high standards in customer support.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations. For instance, how would you handle an irate customer? Practising your responses to these scenarios can help you demonstrate your problem-solving skills and customer-facing abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
