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For Companies At a Glance
- Tasks: Lead service delivery and build strong client relationships in a dynamic IT environment.
- Company: Join a leading global provider of managed IT services and cloud solutions.
- Benefits: Competitive salary up to £70,000, bonuses, and hybrid work options.
- Why this job: Make a real impact by driving exceptional service for prestigious clients.
- Qualifications: 5+ years in managed services with strong ITIL knowledge and customer success experience.
- Other info: Collaborative culture focused on employee growth and wellbeing.
The predicted salary is between 42000 - 84000 £ per year.
A leading global provider of managed IT services, cloud expertise, AI solutions, and digital transformation is seeking an experienced Service Delivery Manager to join the team and help drive exceptional service delivery for their prestigious clients. This role offers the chance to own service governance, build lasting client relationships, and contribute to high-impact enterprise managed service deals in a supportive, collaborative environment committed to employee growth and wellbeing.
Job Type: Permanent
Location: Central London
Hybrid: Occasional travel to London office plus when needed on customer site
Salary: Up to £70,000 (+bonus)
The Role
- Build and nurture strong client relationships, focusing on positive sentiment, satisfaction, and proactive engagement to anticipate and prevent escalations.
- Lead regular service reviews, ensure consistent face-to-face interaction, and promote the value clients derive from in-house services.
- Support integrated account planning, renewals, and relationship mapping.
- Maintain up-to-date service design documentation, service catalogues, and manage vendor/third-party agreements.
- Identify, log, and manage risks/issues; lead service improvement initiatives and ensure contractual adherence.
- Collaborate on contract changes, demand planning, scope management, budgeting, cost tracking, invoicing, and financial risk mitigation.
- Support audits, compliance, and SME input for service management areas.
- Own service level performance across engagements: proactively manage SLAs/KPIs, monitor trends, implement corrective actions, and drive continuous improvement.
- Ensure alignment with ITIL best practices; act as escalation point for critical incidents, lead major incident management, root cause analysis, and proactive problem management.
What We're Looking For
- 5+ years' experience within a Managed Service Provider, ideally with large enterprise customers.
- Strong ITIL exposure with relevant certification (e.g., ITIL Foundation or higher).
- Strong technical understanding of IT infrastructure.
- Customer-centric mindset with proven experience in customer success, relationship building, and driving satisfaction/continual improvement.
- Track record in developing/implementing processes, cost management, invoicing, budgeting, and financial tracking.
- Experience in ITIL-based service management (incident, problem, change, SLA/KPI tracking).
- Team leadership, performance coaching, and ability to work collaboratively across shared services.
- Experience in enterprise managed services, service governance, and performance management is highly desirable.
Information Technology Service Delivery Manager in London employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in service delivery and client relationship management. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Information Technology Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with managed services, ITIL practices, and client relationship management. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how you can contribute to our team. Be sure to mention specific examples from your past that demonstrate your skills and achievements.
Showcase Your Customer-Centric Mindset: In your application, emphasise your customer success stories. We love candidates who can build strong relationships and drive satisfaction. Share how you've proactively engaged clients and resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Computappoint
✨Know Your ITIL Inside Out
Since the role requires strong ITIL exposure, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles, especially in service management and incident handling.
✨Showcase Your Client Relationship Skills
This position is all about building strong client relationships. Think of specific examples where you've successfully managed client expectations or turned around a challenging situation. Highlight your customer-centric mindset and how it has led to improved satisfaction.
✨Prepare for Service Improvement Discussions
Be ready to talk about your experience with service improvement initiatives. Have a few examples in mind where you've identified issues, implemented changes, and measured the outcomes. This will show your proactive approach to service delivery.
✨Understand Financial Management in Service Delivery
Since budgeting and financial tracking are key aspects of the role, be prepared to discuss your experience in these areas. Bring examples of how you've managed costs, tracked invoicing, or contributed to financial risk mitigation in previous positions.
