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- Tasks: Provide L1 technical support and manage support tickets in a dynamic environment.
- Company: Leading UK IT Services organisation with a supportive team culture.
- Benefits: Permanent position with excellent growth opportunities and a hybrid work model.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: At least a year of experience in IT support and strong communication skills.
- Other info: Flexible 24/7 shift model to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK IT Services organization is seeking IT Support professionals for a customer-facing role in Portsmouth. This permanent position involves providing L1 technical support, managing support tickets, and working in a 24/7 shift model.
Candidates should have at least a year of experience and strong communication skills. The company offers excellent opportunities for growth and a supportive team environment.
L1 IT Support Specialist — Hybrid & 24/7 Shifts employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 IT Support Specialist — Hybrid & 24/7 Shifts
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common L1 IT support scenarios. Think about how you'd handle specific technical issues and customer interactions. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, you’ll be in a customer-facing role, so demonstrating your ability to explain tech stuff simply is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace L1 IT Support Specialist — Hybrid & 24/7 Shifts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer-facing experience and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the L1 IT Support Specialist role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Clear, concise language will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Computappoint
✨Know Your Tech Basics
Brush up on your technical knowledge related to L1 support. Be ready to discuss common issues you might encounter, like troubleshooting hardware or software problems. This shows you're not just a people person but also technically savvy.
✨Showcase Your Communication Skills
Since this is a customer-facing role, practice explaining technical concepts in simple terms. Use examples from your past experience where you successfully communicated with non-technical users. This will highlight your ability to connect with customers.
✨Familiarise Yourself with the Company
Do some research on the IT Services organisation. Understand their services, values, and culture. Mentioning specific details during the interview can demonstrate your genuine interest and help you stand out from other candidates.
✨Prepare for Shift Work Questions
Since the role involves 24/7 shifts, be ready to discuss your flexibility and how you manage work-life balance. Share any previous experiences with shift work and how you handle the challenges that come with it.
