Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and escalate complex problems.
- Company: Join a leading organization in content management and enterprise automation technologies.
- Benefits: Enjoy a competitive salary of up to £30k and flexible onsite work (3-4 days).
- Why this job: Gain hands-on experience in IT support while working with innovative technologies and a dynamic team.
- Qualifications: Must have 6 months of IT support experience, SQL knowledge, and familiarity with ITIL frameworks.
- Other info: This role is perfect for tech-savvy individuals looking to grow in a supportive environment.
The predicted salary is between 21600 - 36000 £ per year.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
- A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
- Experience of working with SQL
- ITIL Frameworks
- Experience troubleshooting technical issues
- Working with both M365 and Microsoft on-prem applications
- SharePoint experience
- Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £30k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30 employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30
✨Tip Number 1
Familiarize yourself with the ITIL framework and be ready to discuss how you've applied its principles in your previous roles. This will show that you understand the importance of structured IT service management.
✨Tip Number 2
Brush up on your SQL skills, as this is a key requirement for the role. Consider working on small projects or exercises that involve SQL queries to demonstrate your proficiency during the interview.
✨Tip Number 3
Prepare examples of past experiences where you successfully troubleshot technical issues. Highlight your problem-solving process and how you communicated with users to resolve their concerns effectively.
✨Tip Number 4
Since the role involves working with M365 and SharePoint, make sure you are comfortable navigating these platforms. Familiarize yourself with common issues users face and how to resolve them to impress during your discussions.
We think you need these skills to ace Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £30
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support roles, particularly any 1st and 2nd line support you've provided. Mention specific examples where you successfully resolved technical issues.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as SQL, ITIL frameworks, M365, and troubleshooting abilities. Use bullet points for clarity and impact.
Demonstrate Problem-Solving Abilities: Include examples of how you've effectively solved problems in previous roles. This could be through specific incidents where your troubleshooting skills made a difference.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you're interested in working with them and how your skills align with their needs.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, M365, and troubleshooting technical issues. Highlight specific examples where you successfully resolved problems or improved processes.
✨Demonstrate ITIL Knowledge
Since the role requires familiarity with ITIL frameworks, be ready to explain how you've applied ITIL principles in your previous roles. This could include incident management or service delivery improvements.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you will need to support end users who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an issue or escalate a problem, and think through your approach beforehand.
