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- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and escalate complex problems.
- Company: Join a leading organization in content management and enterprise automation technologies.
- Benefits: Earn up to £27k with 3-4 days onsite work each week.
- Why this job: Gain hands-on experience in IT support while working in an innovative environment.
- Qualifications: 6 months of IT support experience, SQL knowledge, and ITIL framework familiarity required.
- Other info: Perfect for tech-savvy individuals looking to kickstart their career in IT.
The predicted salary is between 21600 - 37800 £ per year.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £27k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation)
This is an exciting opportunity for a Junior Helpdesk Analyst to join an innovative and ambitious organisation who are leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
As a Junior Helpdesk Analyst you will be responsible for taking ownership of 1st and 2nd line technical issues, providing support to end users and escalating more complex issues.
The following are essential:
- A minimum of 6 months experience in a similar IT support role, providing 1st/2nd line support
- Experience of working with SQL
- ITIL Frameworks
- Experience troubleshooting technical issues
- Working with both M365 and Microsoft on-prem applications
- SharePoint experience
- Excellent problem-solving and communication skills
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) – SW London – 3-4 days onsite – up to £27k
Key Skills: SQL, ITIL, IT Helpdesk Systems, M365, Customer Support, Troubleshooting, Automation
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27 employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27
✨Tip Number 1
Familiarize yourself with the ITIL framework, as it's essential for this role. Consider taking a quick online course or reading up on best practices to demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your SQL skills! Since experience with SQL is a key requirement, practice common queries and troubleshooting techniques to showcase your technical abilities.
✨Tip Number 3
Gain hands-on experience with M365 and Microsoft on-prem applications. If you have access to these tools, try to resolve common issues or set up a small project to demonstrate your familiarity.
✨Tip Number 4
Prepare for problem-solving scenarios that may come up in the interview. Think of examples from your past experiences where you successfully troubleshot technical issues and be ready to discuss them.
We think you need these skills to ace Junior Helpdesk Analyst (1st/2nd Line, ITIL, Service Desk) - SW London - 3-4 days onsite - up to £27
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support roles, particularly any 1st and 2nd line support you've provided. Mention specific examples where you successfully resolved technical issues.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as SQL, ITIL frameworks, M365, and troubleshooting. Provide brief examples of how you've used these skills in previous roles.
Demonstrate Problem-Solving Abilities: Include specific instances where you effectively solved problems or improved processes. This will showcase your analytical skills and ability to handle challenges in a helpdesk environment.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in this position and how your background aligns with their needs.
How to prepare for a job interview at Computappoint
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL, M365, and troubleshooting technical issues. Highlight specific examples where you've successfully resolved problems in previous roles.
✨Understand ITIL Frameworks
Since ITIL knowledge is essential for this role, familiarize yourself with its principles. Be ready to explain how you've applied ITIL practices in your past experiences.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've effectively solved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for a Junior Helpdesk Analyst. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts.
