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- Tasks: Provide L1 technical support and resolve customer issues using various technologies.
- Company: Leading UK IT Services organisation with a supportive team culture.
- Benefits: Competitive salary, excellent employee benefits, and bonus for shift work.
- Why this job: Join a dynamic team and grow your career in IT support.
- Qualifications: 1+ year experience in IT support and strong communication skills.
- Other info: Flexible 24x7 shift model with great opportunities for career advancement.
The predicted salary is between 23000 - 26000 £ per year.
Salary Range: £23,000 - £26,000
Package: Excellent employee benefits & Bonus (for shift & out of hours work)
Job Type: Permanent
Office Location: Portsmouth
Hybrid Model: Fully on-site
Shift Work: Expected to cover 24x7x365 shift patterns
About the Role
My client, a leading UK based IT Services organisation, are seeking people who have around a year of experience within IT Support to work in a team of supportive and hardworking teammates. Your key role will be a customer facing support role providing up to L1 technical and process support by using various technology to help diagnose and remediate reactive requests from customers of the company.
Responsibilities:
- Being able to use customer provided tools to handle inbound and outbound contact with users via phone, email, chat, while documenting troubleshooting to resolve the issue or escalate to second line teams within the required timescale.
- Managing support tickets to ensure these have been updated and resolved as per procedure.
- Understand and respond to feedback from ticket quality reviews.
Candidate Requirements:
- 1+ year exposure using and troubleshooting at least L1 technology support.
- Knowledge of one or more of the following areas: Application/Database/Windows or Linux OS/Networks/Firewall/Storage/Backups.
- Strong verbal and written communication.
- Demonstrable experience delivering exceptional customer service.
- Flexibility to support the 24x7x365 shift model.
This is a position with a lot of opportunity for growth within the company and would be an excellent company to grow with!
To be considered, please ensure you complete your application on the Computappoint website.
System Analyst - Portsmouth - Up to £26k in Hampshire employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - Portsmouth - Up to £26k in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our experience in IT support.
✨Tip Number 3
Show off our customer service skills! Be ready to share examples of how we've handled tough situations or gone above and beyond for customers. This is key for a role that’s all about helping users.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the role. Plus, it keeps us fresh in their minds as they make their decision.
We think you need these skills to ace System Analyst - Portsmouth - Up to £26k in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any L1 troubleshooting skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your customer service skills can make a difference. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can articulate your thoughts well.
Apply Through Our Website: Don’t forget to submit your application through the Computappoint website as mentioned in the job description. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Computappoint
✨Know Your Tech Basics
Make sure you brush up on your L1 technical support knowledge. Familiarise yourself with troubleshooting techniques for Windows, Linux, and networking issues. Being able to confidently discuss these topics will show that you're ready to jump into the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or received positive feedback. This will demonstrate your ability to handle customer interactions effectively.
✨Understand the Shift Model
Since this role involves a 24x7x365 shift pattern, be ready to discuss your flexibility and willingness to work various shifts. Showing that you understand the demands of the role will make you stand out as a candidate who is committed and adaptable.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with customers. Consider doing mock interviews to refine your delivery.
