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- Tasks: Provide L1 technical support and troubleshoot customer issues using various technologies.
- Company: Leading UK IT Services organisation with a supportive team culture.
- Benefits: Competitive salary, excellent employee benefits, bonuses, and hybrid work model.
- Other info: Flexible shift patterns with great opportunities for career advancement.
- Why this job: Join a dynamic team and grow your career in a fast-paced IT environment.
- Qualifications: 1+ year experience in IT support and strong communication skills.
The predicted salary is between 23000 - 26000 £ per year.
Salary Range: £23,000 - £26,000
Package: Excellent employee benefits & Bonus (for shift & out of hours work)
Job Type: Permanent
Office Location: Portsmouth
Hybrid Model: Fully on-site
Shift Work: Expected to cover 24x7x365 shift patterns
About the Role
My client, a leading UK based IT Services organisation, are seeking people who have around a year of experience within IT Support to work in a team of supportive and hardworking teammates. Your key role will be a customer facing support role providing up to L1 technical and process support by using various technology to help diagnose and remediate reactive requests from customers of the company.
Responsibilities:
- Being able to use customer provided tools to handle inbound and outbound contact with users via phone, email, chat, while documenting troubleshooting to resolve the issue or escalate to second line teams within the required timescale.
- Managing support tickets to ensure these have been updated and resolved as per procedure.
- Understand and respond to feedback from ticket quality reviews.
Candidate Requirements:
- 1+ year exposure using and troubleshooting at least L1 technology support.
- Knowledge of one or more of the following areas: Application/Database/Windows or Linux OS/Networks/Firewall/Storage/Backups.
- Strong verbal and written communication.
- Demonstrable experience delivering exceptional customer service.
- Flexibility to support the 24x7x365 shift model.
This is a position with a lot of opportunity for growth within the company and would be an excellent company to grow with!
To be considered, please ensure you complete your application on the Computappoint website.
System Analyst - Portsmouth in Hampshire employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - Portsmouth in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to L1 support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've helped users in the past, as this will demonstrate your ability to handle the customer-facing aspect of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace System Analyst - Portsmouth in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Analyst role. Highlight your experience in IT support and any relevant skills you have, especially those mentioned in the job description like troubleshooting and customer service.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for technology and how your experience aligns with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Computappoint
✨Know Your Tech Basics
Make sure you brush up on your L1 technical support knowledge. Familiarise yourself with troubleshooting common issues related to Windows, Linux, and networking. Being able to confidently discuss these topics will show that you're ready for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will demonstrate your ability to handle customer interactions effectively.
✨Practice Your Communication
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would troubleshoot an issue over the phone or via chat, so being clear and concise is key.
✨Be Ready for Shift Work Questions
Given the 24x7x365 shift model, be prepared to discuss your flexibility and willingness to work various shifts. Think about how you can manage your time and energy effectively while working in a shift pattern, and be ready to share your thoughts on this.