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- Tasks: Provide L1 technical support and troubleshoot customer issues using various technologies.
- Company: Leading UK IT Services organisation with a supportive team culture.
- Benefits: Competitive salary, excellent employee benefits, and bonus for shift work.
- Why this job: Join a dynamic team and grow your career in IT support with real impact.
- Qualifications: 1+ year experience in IT support and strong communication skills.
- Other info: Flexible 24x7 shift model with great opportunities for career advancement.
The predicted salary is between 23000 - 26000 £ per year.
Salary Range: £23,000 - £26,000
Package: Excellent employee benefits & Bonus (for shift & out of hours work)
Job Type: Permanent
Office Location: Portsmouth
Hybrid Model: Fully on-site
Shift Work: Expected to cover 24x7x365 shift patterns
About the Role
My client, a leading UK based IT Services organisation, are seeking people who have around a year of experience within IT Support to work in a team of supportive and hardworking teammates. Your key role will be a customer facing support role providing up to L1 technical and process support by using various technology to help diagnose and remediate reactive requests from customers of the company.
Responsibilities
- Being able to use customer provided tools to handle inbound and outbound contact with users via phone, email, chat, while documenting troubleshooting to resolve the issue or elevate to second line teams within the required timescale.
- Managing support tickets to ensure these have been updated and resolved as per procedure.
- Understand and respond to feedback from ticket quality reviews.
Candidate Requirements
- 1+ year exposure using and troubleshooting at least L1 technology support.
- Knowledge of one or more of the following areas: Application / Database / Windows or Linux OS / Networks / Firewall / Storage / Backups.
- Strong verbal and written communication.
- Demonstrable experience delivering exceptional customer service.
- Flexibility to support the 24x7x365 shift model.
This is a position with a lot of opportunity for growth within the company and would be an excellent company to grow with!
System Analyst - Portsmouth - Up to £26k in England employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - Portsmouth - Up to £26k in England
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you successfully resolved issues. This will demonstrate your ability to handle the L1 technical support role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take on the challenge!
We think you need these skills to ace System Analyst - Portsmouth - Up to £26k in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any L1 troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can benefit our team. Keep it friendly and professional, just like we are at StudySmarter!
Show Off Your Communication Skills: Since this role involves customer interaction, make sure your written application reflects your strong communication skills. Clear, concise language will show us that you can handle customer queries effectively.
Apply Through Our Website: Don’t forget to submit your application through the Computappoint website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Computappoint
✨Know Your Tech Basics
Make sure you brush up on your L1 technical support knowledge. Familiarise yourself with the tools and technologies mentioned in the job description, like Windows, Linux, and networking basics. Being able to discuss these confidently will show that you're ready for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or received positive feedback from users. This will demonstrate your ability to handle customer interactions effectively.
✨Practice Your Communication
Strong verbal and written communication is key for this position. Try practicing common interview questions out loud, and consider writing down your thoughts on how to explain technical concepts simply. This will help you articulate your ideas clearly during the interview.
✨Be Ready for Shift Work Questions
Since the role involves a 24x7x365 shift model, be prepared to discuss your flexibility and willingness to work various shifts. Think about any previous experiences with shift work and how you managed your time and responsibilities. Showing that you're adaptable will be a big plus!
