At a Glance
- Tasks: Capture requirements and document operational impacts for new service launches.
- Company: Dynamic company in Central London with a fast-paced environment.
- Benefits: Competitive rate of up to £425/day and hybrid working arrangement.
- Other info: Great opportunity for career growth and collaboration with diverse teams.
- Why this job: Be a key player in launching innovative services and enhancing business operations.
- Qualifications: Experience in Business Analysis, documentation, and ITIL principles required.
The predicted salary is between 34000 - 42500 £ per year.
This is a fantastic opportunity for a proactive Business Analyst who thrives in a structured yet fast-paced environment. You’ll play a key role in ensuring new services are fully ready for launch by capturing requirements, documenting operational impacts, and coordinating all readiness deliverables.
Job Type: Contract
Rate: up to £425/day (outside IR35)
Working arrangement: Hybrid - 2-3 days on-site per week
Office Location: Central London
The Role
- Capture and document business, service, and non-functional requirements
- Produce process flows, workflows, stakeholder maps, and impact assessments
- Facilitate workshops with subject matter experts, suppliers, and operational teams
- Document RACIs, SLAs/XLAs, support models, service boundaries, and catalogue item workflows
- Define service models for incident, major incident, problem, change, release, and access management
- Develop BAU handover documentation, including Known Errors, Knowledge Articles, and runbooks
- Capture monitoring/alerting needs, service hours, uptime targets, and recovery expectations
- Support supplier onboarding/offboarding and coordination of security, data protection, risk, and architecture inputs
- Pull everything together into a comprehensive, structured service design and readiness package
- Maintain risks, issues, and actions; assign owners, track mitigation, and escalate where needed.
What We’re Looking For
- Solid background in Business Analysis with experience in Service Readiness, or Service Transition
- Strong experience in documentation, workshop facilitation, and producing clear, structured deliverables (process flows, impact assessments, SLAs, support models, etc.)
- Good understanding of ITIL principles
- Hands-on experience with ServiceNow
- Proven ability to coordinate multiple parallel workstreams and engage effectively with diverse stakeholder groups.
Business Analyst employer: Computappoint
At Computappoint Limited, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Service Readiness Business Analyst in the heart of Central London, you will benefit from hybrid working arrangements, competitive rates, and ample opportunities for professional growth, all while contributing to impactful projects in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Analyst role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common Business Analyst scenarios. Think about how you would capture requirements or facilitate a workshop. We recommend role-playing with a friend to get comfortable with articulating your thought process.
✨Tip Number 3
Showcase your skills through a portfolio! Create a collection of your best work, including process flows and impact assessments. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for proactive Business Analysts like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience in capturing requirements and producing structured deliverables, as these are key for us. Use specific examples that showcase your skills in documentation and workshop facilitation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this proactive role. Mention your understanding of ITIL principles and any hands-on experience with ServiceNow, as these will catch our eye.
Showcase Your Coordination Skills:We love candidates who can juggle multiple workstreams! In your application, give us examples of how you've effectively coordinated projects and engaged with diverse stakeholders. This will demonstrate your ability to thrive in our fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Computappoint
✨Know Your Requirements
Before the interview, make sure you thoroughly understand the business and service requirements mentioned in the job description. Familiarise yourself with key terms like SLAs, RACIs, and service models. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Documentation Skills
Be prepared to discuss your experience in producing clear and structured deliverables. Bring examples of process flows, impact assessments, or any documentation you've created in the past. This will demonstrate your ability to capture and document requirements effectively.
✨Engage with Stakeholders
Highlight your experience in facilitating workshops and engaging with diverse stakeholder groups. Share specific examples of how you've coordinated with teams or managed multiple workstreams. This shows that you can thrive in a fast-paced environment and handle various perspectives.
✨Brush Up on ITIL Principles
Since a good understanding of ITIL principles is essential for this role, take some time to review the basics. Be ready to discuss how you've applied these principles in your previous roles, especially in relation to service readiness and transition.
