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- Tasks: Support and enhance critical applications for a leading law firm's Compliance Department.
- Company: Join a prestigious legal firm with a focus on innovation and collaboration.
- Benefits: Earn up to £50,000 plus benefits in a hybrid work environment.
- Why this job: Make a real impact by keeping essential compliance systems running smoothly.
- Qualifications: Experience with business-critical applications and strong troubleshooting skills required.
- Other info: Opportunity for growth in a dynamic team setting.
The predicted salary is between 43200 - 60000 £ per year.
Application Support Analyst – Law Firm – £50K + Benefits
- Salary: Up to £50,000 + Benefits
- Hybrid: 50% in the office – 5 days every two weeks
- Office Location: Central London
- Client Sector: Legal Services
Are you the go-to problem solver who thrives on keeping systems running smoothly? One of our key legal clients is seeing an Application Support Analyst to help support and enhance the business-critical applications that keep their Compliance Department operating at an optimum level.
In this role, you’ll:
- Provide 2nd line support for Compliance applications (Intapp Intake & Conflicts, plus other SaaS tools)
- Tackle incidents & requests through ServiceNow
- Troubleshoot system performance issues and fine-tune configurations
- Work closely with IT, Compliance, and business teams on upgrades and deployments
- Partner with vendors to keep systems optimized and effective
- Document processes, fixes, and improvements to strengthen team knowledge
What they’re looking for:
- Experience supporting business-critical applications (ideally in compliance, legal, or risk)
- Familiarity with ServiceNow or similar ITSM tools
- Excellent Excel skills, ideally utilising Power BI too
- SaaS + on-premise system support know-how
- Strong troubleshooting and analytical skills
- Vendor management and escalation experience
If you’re detail-oriented, collaborative, and ready to make a big impact, we want to hear from you.
This is a fantastic opportunity to join a team where your expertise keeps critical compliance systems running at their best — and your problem-solving makes a real difference.
Apply now and be part of a team that values innovation, precision, and reliability.
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
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Applications Support Analyst employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and compliance sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your troubleshooting skills and be ready to discuss how you've tackled system performance issues in the past. We want to see your analytical side shine!
✨Tip Number 3
Show off your tech-savviness! If you’ve got experience with ServiceNow or similar tools, make sure to highlight that. We love seeing candidates who are comfortable with SaaS and on-premise systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re excited to see how you can contribute to keeping those compliance systems running smoothly!
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with compliance applications and any relevant tools like ServiceNow. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your cover letter, share specific examples of how you've tackled tricky issues in the past. We love a good story about troubleshooting and making systems run smoothly, so don’t hold back!
Be Clear and Concise: When filling out your application, keep it straightforward. Use bullet points where possible and avoid jargon unless it’s relevant. We appreciate clarity and want to see your key skills shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Computappoint
✨Know Your Applications Inside Out
Make sure you’re familiar with the specific applications mentioned in the job description, like Intapp Intake & Conflicts. Brush up on their functionalities and common issues so you can confidently discuss how you've supported similar systems in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've tackled system performance issues before. Think about specific incidents where your analytical skills made a difference, and be ready to explain your thought process during those situations.
✨Familiarise Yourself with ServiceNow
If you’ve used ServiceNow or similar ITSM tools, be prepared to discuss your experience. Highlight any specific incidents you managed through these platforms and how you improved processes or resolved issues efficiently.
✨Demonstrate Collaboration and Communication
Since this role involves working closely with various teams, think of examples that showcase your collaborative spirit. Be ready to talk about how you’ve partnered with IT, compliance, or vendors to achieve successful outcomes in previous roles.
