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- Tasks: Lead a Level 1 IT support team and ensure high-quality customer service.
- Company: Join a leading IT Services organization based in Portsmouth.
- Benefits: Enjoy excellent employee benefits and a competitive salary up to £33,000.
- Why this job: Be part of a dynamic team and develop your leadership skills in a fast-paced environment.
- Qualifications: 1+ year experience in ticket-based NOC or 1st Line Support required.
- Other info: This is a permanent position with a hybrid work model.
The predicted salary is between 19800 - 46200 £ per year.
System Analyst Team Lead Salary: Up to £33,000 Package: Excellent employee benefits Job Type: Permanent Location: Portsmouth Hybrid Model : Fully on-site About the Role My client, a leading Portsmouth based IT Services organisation, are seeking a candidate to act as Team Lead for their recently forming Level 1 IT support team. The candidate will require solid foundations of IT knowledge, and be comfortable taking lead and responsibility for high quality Level 1 customer support. Responsibilities: Service management and reporting – managing the ticket quality process. Leading a Level 1 ticket based IT support team Ensuring consistently high quality standards of customer support Carrying out incident support using troubleshooting skills. Taking part in delivery of ticket quality reviews Team Management duties such as rota management, performance reviews, 1:1s, recruitment etc. Candidate Requirements: Previous experience (1+ year) in ticket based NOC or 1st Line Support environments Great customer facing abilities Previous experience working in ticket based environments Demonstrable experience leading teams Being able to prioritise and manage time effectively Work under pressure and to agreed targets in a fast past e…
AI Analyst System Analyst Team Lead employer: Computappoint
Contact Detail:
Computappoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Analyst System Analyst Team Lead
✨Tip Number 1
Familiarize yourself with common ticketing systems and IT support tools. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your readiness to lead a Level 1 support team.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes high-quality customer support, showcasing your ability to handle customer interactions effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership experiences. Think of specific examples where you've successfully led a team or managed projects, as this will be crucial in demonstrating your capability to take on the Team Lead responsibilities.
✨Tip Number 4
Understand the importance of performance metrics in a support environment. Be ready to talk about how you would implement and monitor ticket quality processes, as this is a key responsibility of the role.
We think you need these skills to ace AI Analyst System Analyst Team Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the AI Analyst System Analyst Team Lead position. Understand the responsibilities and requirements, especially the emphasis on team management and customer support.
Highlight Relevant Experience: In your CV and cover letter, focus on your previous experience in ticket-based NOC or 1st Line Support environments. Provide specific examples of how you've led teams and managed customer support effectively.
Showcase Leadership Skills: Emphasize your leadership abilities in your application. Mention any experience you have with team management duties such as performance reviews, rota management, and recruitment.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job description. Use keywords from the job listing to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Computappoint
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team, managed performance, or handled recruitment. This will show that you can take charge and inspire others.
✨Highlight Your Customer Support Experience
Since the role involves high-quality customer support, be ready to discuss your previous experiences in ticket-based environments. Share specific instances where you resolved customer issues effectively and maintained high standards of service.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss your approach to incident support and troubleshooting. You might be asked to solve hypothetical problems during the interview, so practice articulating your thought process clearly and logically.
✨Discuss Time Management Strategies
The ability to prioritize tasks is essential in a fast-paced environment. Be prepared to talk about how you manage your time and prioritize tasks effectively, especially when under pressure. Providing concrete examples will strengthen your case.
