At a Glance
- Tasks: Help customers shape their ServiceNow strategy and deliver impactful solutions.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy a friendly work environment, career growth, and the chance to make a difference.
- Other info: Opportunity to work with diverse teams and develop your professional skills.
- Why this job: Be part of a growing team that drives innovation and customer success with ServiceNow.
- Qualifications: Experience in ServiceNow pre-sales or solution consulting and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK - Mobile England | Job-ID: 218785 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
Join Computacenter’s ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you’ll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you’ll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You’ll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes.
You’ll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre-sales approach.
Why join us/what success looks like:
- This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value.
- Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions.
- Success means strengthening Computacenter’s pre-sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping.
- Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation.
What you’ll do
- Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required.
- Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer’s ServiceNow strategy.
- Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in-life contracts.
- Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings.
- Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight.
- Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations.
- Share Computacenter’s practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise.
- Work with ServiceNow partner pre-sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods.
What you’ll need
- Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers.
- Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives.
- Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value.
- Excellent team-working skills, with the ability to collaborate across virtual teams to develop the right customer solution.
- Excellent problem-solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills.
- Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management.
- High degree of technical expertise and practical understanding of ServiceNow-based solutions.
- Able to demonstrate Computacenter’s ‘Winning Together’ Values in how they approach work.
- Confident, engaging and credible in customer-facing situations.
- Able to manage your own workload and comfortable working independently or as part of a wider team.
- Capable of managing customer and stakeholder expectations in complex pre-sales environments.
- Willingness to travel within the UK and overseas.
It would also be advantageous if you have:
- Experience delivering ServiceNow pre-sales activity as part of broader customer solutions.
- ITIL Foundation, Intermediate or Expert Certifications.
- Pre-sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples.
- Experience with ServiceNow Customer Workflows and Employee Workflows.
- Experience of delivering ServiceNow pre-sales solutions alongside complementary technology, vendors and integrations.
- Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment.
- Experience of other IT Service Management toolsets and complementary technologies.
- The ability to conversate in additional languages such as German and French.
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
Solution Architect employer: Computacenter2024
At Computacenter, we pride ourselves on fostering a collaborative and inclusive work culture that values teamwork and performance. As a Solution Architect in our ServiceNow Centre of Excellence, you'll have the opportunity to engage with enterprise customers, driving innovation and delivering impactful solutions while benefiting from extensive professional growth opportunities. With a commitment to employee development and a supportive environment, we empower our team members to thrive and make a meaningful difference in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter2024 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter2024 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter2024!
✨Direct Apply to Computacenter2024
Let's not forget to apply directly through the Computacenter2024 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Solution Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter2024.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter2024. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter2024
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
