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- Tasks: Oversee service delivery and ensure top-notch quality for a major public sector client.
- Company: Leading UK technology and services provider with a focus on innovation.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Join a dynamic team and enhance customer satisfaction in the public sector.
- Qualifications: IT Service Management expertise and ITIL certification required.
- Other info: Collaborative environment with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology and services provider in the UK is seeking a Customer Delivery Manager to oversee the delivery of services for a large public sector customer. This role requires expertise in IT Service Management and ITIL certification.
Responsibilities include:
- Engaging stakeholders
- Maintaining service quality
- Managing a matrix organization
The ideal candidate will be a collaborative team player looking to make a positive impact while driving customer satisfaction and operational excellence.
SC-Cleared Customer Delivery Manager (Public Sector) employer: Computacenter2024
Contact Detail:
Computacenter2024 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC-Cleared Customer Delivery Manager (Public Sector)
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and IT service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to customer delivery and think of examples from your experience that showcase your skills in maintaining service quality.
✨Tip Number 3
Show off your ITIL certification! Make sure to highlight how your expertise aligns with the role's requirements. We want to see how you can drive operational excellence and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace SC-Cleared Customer Delivery Manager (Public Sector)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant ITIL certifications. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Delivery Manager role. Share specific examples of how you've engaged stakeholders and maintained service quality in previous roles.
Showcase Your Collaborative Spirit: Since this role requires working in a matrix organisation, highlight your teamwork skills. We love candidates who can demonstrate their ability to collaborate effectively and drive customer satisfaction through teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Computacenter2024
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and practices. Be ready to discuss how you've applied these in previous roles, especially in managing service delivery. This will show that you’re not just familiar with the framework but can also leverage it effectively.
✨Engage Stakeholders Like a Pro
Prepare examples of how you've successfully engaged stakeholders in past projects. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to maintain strong relationships and ensure service quality.
✨Showcase Your Collaborative Spirit
As a Customer Delivery Manager, teamwork is key. Be ready to share stories that highlight your collaborative approach. Discuss how you’ve worked within a matrix organisation and how you’ve driven results through teamwork.
✨Focus on Customer Satisfaction
Have concrete examples of how you've improved customer satisfaction in your previous roles. Whether it’s through feedback mechanisms or service enhancements, showing your commitment to operational excellence will resonate well with the interviewers.
