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- Tasks: Provide 3rd line support, resolve incidents, and manage IT infrastructure.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Competitive salary, on-call pay, overtime, and flexible benefits.
- Other info: Opportunities for career growth in a supportive environment.
- Why this job: Make a real impact in a dynamic team while enhancing your technical skills.
- Qualifications: 5+ years in IT support, SC clearance, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK - Hatfield, UK - Nottingham, UK - Milton Keynes
Contract type: Standard | Business Unit: Information Technology
Life on the team
3rd Line Support Analyst – Wintel AD
Competitive Salary + on-call, + overtime + comprehensive and flexible benefits
Hatfield, Nottingham or Milton Keynes (full-time in office)
Must be SC Cleared, or willingness to undertake
Multiple Opportunities
A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.
What you’ll do
- Technical 80%
- Call and incident Management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customer’s and Computacenter’s Security Policies
- Participate in team and sector meetings
- Utilise the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
- Assist with SLA reporting
What you’ll need
- 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
- 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
- Currently holds SC or above clearance level
- Good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements, schedules and priorities
- The ability to socialize ideas, make recommendations and gather team consensus to move forward
- Excellent communication, writing, meeting facilitation skills
- Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
- Familiarity of PowerShell to accomplish tasks and provide reporting
Desired:
- In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid (multi-platform) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
- Accurate and logical problem solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
- Supporting Microsoft Windows Networking Services such as DNS/DHCP
- Managing Anti-Virus services and reporting
Advantageous:
- Modern Device management (Intune, Workspace One)
- Azure Privileged Identity Management and Identity Governance
- Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
- Hold Microsoft Identity and Access Administrator Certification (SC-300)
- Converged technologies (Simplivity, UCS)
- Virtualisation (VMware, Hyper-V)
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support. #winningtogether #peoplematter
3rd Line Infrastructure Engineer - SC Cleared in Nottingham employer: Computacenter2024
Contact Detail:
Computacenter2024 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer - SC Cleared in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 3rd Line Support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role by highlighting your relevant experience with Microsoft Windows Server and Active Directory. Show them you’re the perfect fit for their team!
✨Tip Number 4
Keep an eye on our website for the latest job postings. We’re always looking for talented individuals like you to join our team. Plus, applying directly through us gives you a better chance of standing out!
We think you need these skills to ace 3rd Line Infrastructure Engineer - SC Cleared in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Infrastructure Engineer role. Highlight your experience with Microsoft Windows Server, Active Directory, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved complex incidents or improved processes. We’re all about increasing first-time fix rates, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Computacenter2024
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, Active Directory, and VMware/Hyper-V. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in complex environments.
✨Understand the ITIL Framework
Since the role involves incident, request, problem, and change management, it’s crucial to have a solid grasp of ITIL principles. Prepare to explain how you've applied these in your previous roles to improve service delivery and meet SLAs.
✨Showcase Your Communication Skills
This position requires clear communication with both peers and management. Think of examples where you've effectively communicated technical issues or solutions, especially in team settings. Practice articulating your thoughts clearly and concisely.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to walk through how you would handle specific incidents or changes in a hybrid environment, demonstrating your logical approach and technical expertise.