At a Glance
- Tasks: Manage data centre operations, ensuring smooth IT infrastructure services for multiple customers.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Work in a friendly environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team, making a real impact in the tech world.
- Qualifications: Experience in IT support and strong customer care skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Manchester
Contract type: Fixed Term Contract
Business Unit: Information Technology
Fixed term contract until December 2026 (possible extension)
Life on the team:
Based at the Manchester Data Centre. Shift based, including days, nights, week days and weekends, working hours being 12 hour shifts with 1 hour lunch break. Day shifts are 07:00 – 19:00 and night shifts are 19:00 – 07:00.
The candidate will be responsible for delivering onsite Data Centre Operational services to the IT infrastructure of multiple customers to agreed SLA’s.
What you’ll do:
- Working on a shift system in a 24 x 7 x 365 operation
- Access management – access control / site access
- Media Management activities
- Hall Checks
- Assistance with customer onboarding activities
- Asset Management activities
- Scheduled Task management
- Server Reboots / Visual checks
- Floor walks to identify server alerts & LED's
- Management of deliveries and collections as per Data Centre policy
- Device Installation
- Power Cycling (request to power reset a server or device)
- Equipment Inspection (request to inspect external conditions on a server or device such as display lights, visual status, or trace and check cables to ensure cable is plugged in and reseat if possible)
- Command Entry (request to enter specific commands on server or device)
- Ad hoc Patching (request to carry out ad hoc patching using pre-provisioned cables, installation and connection of patch leads)
- Escort Engineer (engineers will be escorted to and from the correct area required)
- Undertake ad hoc activities as directed by the Data Centre Management tiers
- Proactively update customers with call status and resolution progress.
- Progress/close service calls to a satisfactory conclusion on call management system.
- Monitor/progress all alerts / open calls in queue.
- Escalate potential service issues initially to designated escalation contact.
- Ensure internal and contractual SLA is maintained.
- Understand and ensure all Customer, Data Center and Computacenter procedures and directives are adhered to.
- Carry out regular admin tasks such as tape backups, server checks etc., as required by external and internal customers
- Provide cover for other analysts in their absence, either within the same team or across teams, when required.
- Production of reports, shift handovers, notable event logs, and other reports as required.
What you’ll need:
Skills Required:
- Demonstrable experience of IT support environments within server/networking.
- Customer care skills – ability to listen to and understand the customer’s needs
- Excellent time management – able to work on own initiative.
- Ability to work within a pressurised environment.
- Ability to work in a team or on your own as required.
- Good knowledge of IT Platforms, equipment, and applications (e.g. PC Architecture, Lan Fundamentals)
- Good understanding of service calls and Call management systems or Helpdesk equivalent.
- Experience in rack builds and de-commissions
- Flexibility when working shifts as you may be required to participate in shift swaps
- Ability to take ownership of, and progress alerts / calls to resolution, within technical requirement for the role or, to escalate alert / call to resolution
Skills Desired:
- Demonstrable experience in providing onsite Data Centre Operational services
- Experience in the service provider marketplace
About us:
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
Data Centre Operator in Manchester employer: Computacenter2024
At Computacenter, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work culture that fosters teamwork and performance. Our Manchester Data Centre team operates in a supportive environment where employees are encouraged to grow their skills through diverse opportunities and flexible shift patterns, ensuring a healthy work-life balance. Join us to be part of a community that values your contributions and empowers you to succeed in the fast-paced world of IT infrastructure services.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Operator in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to Data Centre operations. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or projects, make sure to highlight them during interviews. Bring along a portfolio or examples of your work to demonstrate your expertise in IT support environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Computacenter.
We think you need these skills to ace Data Centre Operator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and Data Centre operations. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Customer Care Skills:Since customer care is key for this role, make sure to include examples of how you've successfully handled customer needs in the past. We appreciate candidates who can listen and respond effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Computacenter2024
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around server and networking environments. Familiarise yourself with common issues that arise in data centres and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Customer Care Skills
Since customer care is key in this role, be prepared to discuss how you've successfully handled customer interactions in the past. Think of specific examples where you listened to a customer's needs and resolved their issues effectively.
✨Time Management is Key
With 12-hour shifts and a variety of tasks, demonstrating your time management skills is crucial. Be ready to share how you prioritise tasks and manage your time efficiently, especially in a pressurised environment.
✨Flexibility and Teamwork
This role requires flexibility with shifts and the ability to work well in a team. Prepare to discuss your experiences working in teams and how you've adapted to changing schedules or responsibilities in the past.
