At a Glance
- Tasks: Lead the development and management of innovative service products in a collaborative environment.
- Company: Join Computacenter, a leading tech services provider with a focus on people and sustainability.
- Benefits: Enjoy a diverse culture, competitive salary, and opportunities for personal and professional growth.
- Other info: Be part of an inclusive team that values diversity and supports your career journey.
- Why this job: Make a real impact by shaping service capabilities that drive customer success.
- Qualifications: Experience in project management and service design, with strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
Location: UK - London, UK - Manchester, UK - Reading | Job-ID: 218185 | Contract type: Standard | Business Unit: Others
Life on the team
At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.
We are now looking for 3 Service Product Managers to join Jason Martins' Portfolio & Change Organisation. Working as a Service Product Manager, you will be responsible for the development, enablement, and lifecycle management of defined delivery capabilities (service products) within a specific GPS-aligned Technology Area. The role operates with a high degree of autonomy and translates portfolio and strategic intent into executable, standardised, and repeatable service capabilities that are operationally viable, consistently adopted, and demonstrably valuable to customers and Group Professional Services.
What you’ll do
- Service Product Lifecycle Ownership – 25%
End-to-end accountability for assigned service products from initiation through development, adoption, evolution, and retirement. Ensures alignment with GPS strategy, Technology Area priorities, and defined value propositions. - Capability Design & Standardisation – 25%
Orchestrates the design and development of standardised service components, including methods, deliverables, artefacts, tools, and delivery models. Applies codification principles to enable repeatability and scalability. - Project Control & Development Orchestration – 20%
Plans, manages, and controls service product development as structured delivery initiatives with clear scope, milestones, dependencies, risks, and outcomes. Drives formal handover into BAU, ensuring acceptance criteria are met. - Adoption, Enablement & Usage Control – 15%
Drives internal adoption across sales, pre-sales, and delivery teams. Acts as the primary point of guidance for correct usage and applicability of service products. - Performance, Value & Continuous Improvement – 15%
Defines and tracks measures of success (adoption, delivery efficiency, customer outcomes, commercial contribution). Monitors performance and initiates improvement, evolution, or retirement actions.
What you’ll need
- Relevant higher education qualification or equivalent professional experience.
- Proven experience in project or programme management within complex, matrixed professional services environments.
- Strong planning, governance, and stakeholder management skills; ability to translate strategic direction into executable delivery initiatives.
- Experience working with SMEs to translate expertise into structured, standardised delivery assets.
- Experience in service product, service design, or capability management.
- Exposure to portfolio-managed environments and structured governance models.
- Experience working with nearshore and offshore delivery models.
- Understanding of commercial performance drivers within professional services.
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Service Capability Manager (Professional Services) in London employer: Computacenter2024
At Computacenter UK, we are dedicated to creating a vibrant and inclusive workplace where diversity is celebrated and collaboration thrives. Our commitment to employee growth is evident through our supportive culture and focus on long-term sustainability, making us an excellent employer for those looking to make a meaningful impact in the technology and services sector. With opportunities for professional development and a strong emphasis on teamwork, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Service Capability Manager (Professional Services) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values will help you show how you fit right in with their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Service Capability Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining us.
We think you need these skills to ace Service Capability Manager (Professional Services) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Capability Manager role. Highlight your project management experience and any relevant service product knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Don’t forget to mention how you can contribute to our inclusive culture.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage service products and drive adoption. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Computacenter2024
✨Know Your Service Products
Before the interview, dive deep into the service products you'll be managing. Understand their lifecycle, from initiation to retirement, and be ready to discuss how you would ensure they align with the GPS strategy and deliver value to customers.
✨Showcase Your Project Management Skills
Be prepared to share specific examples of your project management experience, especially in complex environments. Highlight how you've successfully planned, managed, and controlled service product development initiatives, ensuring clear scope and outcomes.
✨Emphasise Collaboration and Inclusivity
Since Computacenter values diversity and collaboration, demonstrate your ability to work effectively with diverse teams. Share experiences where you've fostered inclusivity and built supportive relationships, showcasing how you can contribute to their culture.
✨Discuss Continuous Improvement
Talk about how you define and track measures of success in your previous roles. Be ready to explain how you've monitored performance and initiated improvements, showing that you're committed to delivering efficiency and value in professional services.
