At a Glance
- Tasks: Lead onsite engineering and ensure top-notch service delivery for our clients.
- Company: Join a leading tech provider with a commitment to inclusivity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team where your contributions truly matter.
- Why this job: Make a real impact in a dynamic environment while driving change and improvement.
- Qualifications: Experience in IT operations and strong communication skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Location: UK - London | Job-ID: 219428 | Contract type: Standard | Business Unit: Others
Life on the team OSG (Onsite Services Group) Service Owner London 3-4 days onsite. The OSG Service Owner is responsible for the delivery of the onsite and field engineering outcomes to one of Computacenter’s customers. As the Service Owner, they will align directly to the customer, providing clear information about our service provision and ensuring that the customer’s requirements are understood and executed across the regionally aligned onsite teams and Field Service teams, when applicable. The OSG Service Owner will engage directly with the Service Desk, Global Service Coordination and other Computacenter delivery partners, alongside Service Delivery Leadership, to ensure the required end-to-end governance is in place. The Service Owner will own any issues impacting the Team Leaders’ and technicians’ ability to deliver the required service to our customer.
What you’ll do
- The Operations Manager, OSG Service Owner, will ensure that all in-scope contractual service obligations are compliant. These include, but are not limited to:
- Oversee onsite engineering
- Manage customer deliverables with regional Team Leaders and onsite technicians
- Engage Global Service Coordination to ensure effective Work Order Task assignment to technicians and PIN allocation for Locker request services
- Quality Management
- Ensure all onsite activities are detailed in process, Standard Operating Procedures (SOPs) and ServiceNow Knowledge articles, working with the customer and Computacenter stakeholders as required
- Ensure technicians receive customer specific training
- Cost of delivery
- Work within the agreed financial delivery model
- Identify opportunities to reduce operating costs and leverage resources and best practices
- Identify risk to financial performance against model and report to Service Delivery Leadership and Service Management
- Maintain “Good Stock” levels
- Liaise with customer and Computacenter for seed stock
- Ensure repair cycle activities are returning defective stock to Good Stock in timely manner
- Maintain Service Performance
- Measure and monitor Service levels and KPIs
- Monitor open and aging incidents and requests assessing risk to service performance
- Produce and execute necessary improvement actions
- Headcount availability
- Short-term absenteeism
- Annual leave
- Manage CSI
- Optimise Operational Effectiveness
- Promote innovation within onsite teams
- Liaise with customer and Service Management
- Manage Change
- Manage in-life operational change with customer and delivery stakeholders
- Engage with Service Management to execute changes resulting from Changes to Service
What you’ll need
- Understanding of ITIL and IT service management frameworks
- Strong problem-solving and analytical abilities
- Excellent communication skills for working with internal and external stakeholders
- Experience with service management tools and reporting methods, preferably ServiceNow
- Ability to drive change and continuous improvement
- Proven experience in an IT Operations Manager or similar role
- Experience writing Standard Operating Procedures and explaining processes to stakeholders
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. We’re a place where you can belong. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
IT Operations Manager in London employer: Computacenter2024
Computacenter is an excellent employer, offering a dynamic work environment in Hatfield that fosters professional growth and development. With a strong focus on inclusivity and collaboration, employees benefit from exposure to international VAT compliance and advisory work, as well as opportunities to engage in innovative tax technology initiatives. The company’s commitment to employee well-being and career progression makes it a rewarding place for those looking to make a meaningful impact in the finance and accounting sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter2024 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter2024 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter2024!
✨Direct Apply to Computacenter2024
Let's not forget to apply directly through the Computacenter2024 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter2024.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter2024. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter2024
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
