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- Tasks: Design and deliver high-quality ServiceNow solutions while advising customers on best practices.
- Company: Leading independent technology provider with a focus on people and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team of over 21,000 across 22 countries.
- Why this job: Make a meaningful impact in a supportive, forward-thinking environment.
- Qualifications: ServiceNow qualifications, 3+ years consulting experience, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK - Mobile England | Job-ID: 217801 | Contract type: Standard | Business Unit: ServiceNow
Life on the team
As a Lead Consultant, you will design and deliver high‑quality ServiceNow solutions aligned with customer business needs. Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and ServiceNow best practices, working closely with internal teams to ensure successful delivery.
What you’ll do:
- Advise customers on effective ServiceNow implementations, aligned with ITIL, platform best practices, and industry trends.
- Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation.
- Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for ServiceNow.
- Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact.
- Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
- Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress.
- Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities.
- Actively engage with Pre-Sales and Account teams to support a smooth handover from sales to delivery.
- Contribute to internal ServiceNow communities and knowledge sharing initiatives.
What you’ll need:
- Relevant ServiceNow qualifications or accreditations, with a strong working knowledge of the ServiceNow platform, particularly IT Service Management.
- 3+ years’ experience in a similar consulting or delivery-focused role.
- Strong customer communication skills and the ability to build trusted relationships.
- Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team.
- Up-to-date knowledge of ServiceNow developments and industry trends.
- Experience contributing to solution design, bids, proposals, and project documentation (desirable).
- Experience working in a customer-facing consultancy environment (desirable).
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
Our business may be about technology, but first of all it’s about people. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.
As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.
If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Lead Consultant employer: Computacenter2024
Contact Detail:
Computacenter2024 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Lead Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work or case studies that highlight your experience in consulting and ServiceNow implementations. We want to see how you’ve made an impact in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Lead Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Consultant role. Highlight your relevant ServiceNow experience and how it aligns with our needs. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Lead Consultant, strong communication is key. Use your application to demonstrate your ability to build relationships and advise customers effectively. Share examples of how you've done this in past roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity! Make sure your points are easy to understand and directly related to the job description. This will help us see your fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Computacenter2024
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around IT Service Management. Familiarise yourself with the latest developments and best practices in the platform, as this will help you demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
As a Lead Consultant, you'll need to build trusted relationships with customers. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated complex ideas to stakeholders or led workshops.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like leading a process workshop or managing project timelines. Prepare by thinking through past experiences where you’ve tackled similar challenges and be ready to share those stories.
✨Engage with Their Values
Research the company’s vision and values, and think about how your own align with theirs. Be prepared to discuss why you want to work for them and how you can contribute to their mission of delivering digital transformation while prioritising people.