Salesforce Senior Functional Consultant in Hatfield

Location: UK - Hatfield

Contract type: Standard

Business Unit: Information Technology

As a Salesforce Senior Functional Consultant you will be responsible for the design & implementation of the associated platforms/modules that underpin multiple services supporting Computacenter's enterprise and partner services. You will work with team members and other product teams and GIS Peers to provide best in class solutions and facilitate agile delivery.

What you'll do

• Functional Design Build Testing and Implementation - 60%
  • Capture and validate requirements (functional & non-functional).
  • Create functional/technical specifications together with peers based on those requirements and inter-system dependencies.
  • Create the technical solutions in time and budget and according to defined quality standards and processes.
  • Act as a point of escalation/expertise on complex issues and support other team members.
  • Perform/support System testing ensuring the solution is suitable to progress to Business test.
  • Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
  • Establish productive relationships and networks at Senior Management level to build and maintain customer relationships.
• Quality Standards & Knowledge - 10%
  • Adhere to quality measures and standards in the relevant specialist area and ensure that these are continuously used.
  • Make changes to services without unplanned outages by performing effective design and configuration activities.
  • Identify system optimisations pro-actively and continuously and provide proposals for optimisation projects.
  • Act as knowledge leader and share knowledge pro-actively to help improve functional team performance and efficiency.
  • Document all work in accordance with agreed standards and conduct reviews and updates of all relevant specifications and deliverables.
• Technical Evaluation & Research - 15%
  • Work together with peers and colleagues and partners to develop options of enabling new technologies in the CC system landscape.
  • Search proactively for improvement options in relevant areas.
• Leadership and Escalation Management - 15%
  • Take functional leadership of project teams where suitable.
  • Support cross-team and cross-country work processes.
  • Lead internal and external teams and set targets and criteria to monitor those teams.
  • Act as contact point in escalations and take accountability where relevant to solve issues quickly and manage stakeholders.

What you'll need

• Extensive experience as a Salesforce Functional Consultant or Product Owner.
• Strong understanding of the Salesforce platform including Sales Cloud, Service Cloud and CPQ (Configure Price Quote) implementations.
• Experience with Revenue Cloud Advanced (RCA) and Agentforce is highly beneficial.
• Comprehensive knowledge of system functionality from both a user and a system configuration perspective.
• Ability to document system design requirements and specifications in a clear, unambiguous manner.
• Competent user of the MS Office product suite (Visio, Word, Excel, PowerPoint).
• Good understanding of the infrastructure supporting the applications especially interfaces.
• Good understanding of software development principles and methodologies.
• Logical analytical approach to problem solving and responsibility in resolving.
• Writes and speaks fluently on all aspects of work and communicates effectively.
• Experience in project management and ability to lead functional teams successfully and efficiently.
• Works effectively as part of a team and can lead a team functionally.
• Experience working in Agile development environments.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Salesforce Certified Administrator, Sales Cloud, Service Cloud, CPQ.
• Background in enterprise-level digital transformation projects.

Desirable

• Project Management Skills.
• Business Process background.
• Risk Analysis methods, techniques and tools.
• Qualified in relevant professional qualification.
• Able to demonstrate a strong commercial mindset.
• Frameworks and processes such as ITIL, SAFe, DevSecOps.
• Operational tooling e.g. ITSM, AIOPs monitoring & alerting.

If you are passionate about driving innovation and excellence in Salesforce solutions we invite you to apply and become a key contributor to our digital transformation journey.

About us: We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation enabling people and their business. Our business may be about technology but first of all it is about people. With over 20,000 people across 22 countries we are proud of our inclusive culture – where everyone can thrive, feel valued and truly belong. As an equal opportunities employer we are committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age, disability, ethnicity, gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills we are looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment – we’d love to hear from you!