At a Glance
- Tasks: Shape customer experiences and manage key client relationships in a dynamic tech environment.
- Company: Leading independent technology provider with a commitment to inclusivity and sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Join a diverse team where your contributions are valued and career growth is supported.
- Why this job: Make a real impact by enhancing customer satisfaction and driving sales growth.
- Qualifications: 2+ years in sales, strong communication skills, and a passion for the tech industry.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Edinburgh, UK - Hatfield
Contract type: Standard
Business Unit: Partner Management
Life on the team
As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc.
You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision making while supporting profitable sales growth.
This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.
What you’ll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
- Own the end‑to‑end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Co-ordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions
- Identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What you’ll need
- 2+ years of experience in an internal sales department, dealing with large or medium sized customers
- Commercial or commercial technical training
- Commercial awareness, ability to make margin decisions and quotations
- Ability to work effectively in a fast paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship building skills
- Ability to articulate customer needs and deliver consistent, high quality service
- Collaborative mindset with a willingness to share knowledge and contribute to team success
- Experience or strong interest in tech industry
About us
We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We’re a place where you can belong. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.
As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!
Customer Executive in Edinburgh employer: Computacenter2024
As a Customer Executive at our Edinburgh or Hatfield locations, you'll join a dynamic team within a leading independent technology and services provider that prioritises inclusivity and employee growth. We offer a collaborative work culture where your contributions are valued, alongside opportunities for professional development in a fast-paced environment. With a commitment to sustainability and a focus on creating a positive impact, we ensure that our employees thrive while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! As a Customer Executive, you'll need to articulate customer needs clearly. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Executive in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Executive role. Highlight your experience in managing customer relationships and any relevant tech industry knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've improved customer experiences in the past.
Showcase Your Communication Skills:As a Customer Executive, communication is key! Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Computacenter2024
✨Know Your Customer Inside Out
Before the interview, take some time to research the company and its customer base. Understand their technology sourcing portfolio and how they interact with clients. This will help you articulate how you can enhance the customer experience and support profitable sales growth.
✨Showcase Your Communication Skills
As a Customer Executive, strong communication is key. Prepare examples of how you've effectively managed customer queries or collaborated with internal teams in the past. Be ready to demonstrate your ability to build relationships and articulate customer needs clearly.
✨Demonstrate Your Organisational Skills
Think about times when you've successfully managed multiple tasks or projects simultaneously. Be prepared to discuss how you prioritise tasks, manage deployment schedules, and ensure delivery to customer SLAs. This will show that you can thrive in a fast-paced environment.
✨Be Ready to Discuss Process Optimisation
The role involves identifying and participating in process-optimisation initiatives. Come prepared with ideas on how you could improve efficiency and customer satisfaction based on your previous experiences. This shows your proactive mindset and willingness to contribute to team success.
