At a Glance
- Tasks: Provide onsite IT support, resolve incidents, and deliver exceptional customer service.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy a friendly work environment, career growth, and the chance to make a real impact.
- Other info: Opportunity to work in a diverse environment with a focus on teamwork and performance.
- Why this job: Be part of a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Cust Site - Derby
Contract type: Standard
Business Unit: Technicians
Role Type: Full-time, Onsite
Life on the team
We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction. This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying.
What you’ll do
- Service Delivery
- Provide onsite support for incident resolution and service requests in line with agreed SLAs.
- Deliver Tech Bar support, offering face-to-face assistance, guidance, and troubleshooting for end users.
- Ensure timely and effective resolution of IT issues, escalating where required.
- Asset & Lifecycle Management
- Carry out device deployments, decommissions, and collections in accordance with process.
- Support moves, adds, and changes (MAC) across the campus.
- Maintain accurate asset tracking and documentation.
- Customer Experience
- Deliver a high level of customer service, acting as a key point of contact for onsite IT support.
- Communicate clearly with users, providing updates and managing expectations.
- Build strong relationships with stakeholders across the business.
- Operational Support
- Collaborate with wider support teams, service management, and third parties to resolve issues.
- Contribute to continuous improvement initiatives and knowledge sharing.
- Ensure compliance with ITIL processes and security standards.
What you’ll need
- Skills & Experience
- Essential
- Proven experience in an onsite IT support or field engineering role.
- Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
- Experience handling incidents, requests, and walk-up (Tech Bar) support.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work effectively in a team environment.
- Good organisational and time management skills, with the ability to prioritise workload.
- Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes.
- Desirable
- Experience working within a large enterprise or campus environment.
- Knowledge of device lifecycle management and asset control processes.
- Experience supporting VIP or executive users.
- Relevant technical certifications (e.g. Microsoft, ITIL Foundation).
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
IT Support Engineer in Derby employer: Computacenter2024
At Computacenter, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that values teamwork and performance. As an IT Support Engineer in Derby, you will benefit from a dynamic environment where your contributions directly impact customer satisfaction, alongside opportunities for professional growth and development within a leading IT infrastructure services provider. Join us to be part of a community that encourages empowerment and innovation, all while enjoying the perks of working in a friendly, open setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific incidents or service requests. This will help you showcase your troubleshooting skills and customer-first mindset during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. Use keywords from the job description to show that you’re a perfect fit for the role. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you want to join our team and how you can contribute to our success in Derby.
Showcase Your Technical Skills:Don’t forget to mention your troubleshooting skills and familiarity with ITSM tools like ServiceNow. We’re keen to see how you’ve tackled challenges in previous roles, so give us some examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Computacenter2024
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktop, laptop, and peripheral technologies. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, prepare examples of how you've successfully handled user issues in previous roles. Highlight your communication style and how you manage expectations, as this will demonstrate your customer-first mindset.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on the key principles and be prepared to discuss how you've applied them in your previous roles. This will show that you can contribute to compliance and continuous improvement initiatives.
✨Prepare for Team Collaboration Questions
This role requires working closely with other teams, so think of examples where you've successfully collaborated with colleagues or third parties to resolve issues. Emphasising your teamwork skills will help you stand out as a candidate who fits well within their collaborative environment.
