At a Glance
- Tasks: Provide onsite IT support, resolve incidents, and deliver exceptional customer service.
- Company: Join Computacenter, a leading IT infrastructure services provider with a collaborative culture.
- Benefits: Enjoy a friendly work environment, career growth, and the chance to make a real impact.
- Other info: Opportunity to work in a diverse environment with a focus on teamwork and performance.
- Why this job: Be part of a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Location: UK - Cust Site - Derby
Contract type: Standard
Business Unit: Technicians
Role Type: Full-time, Onsite
Life on the team
We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction. This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must either have, or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying.
What you’ll do
- Service Delivery
- Provide onsite support for incident resolution and service requests in line with agreed SLAs.
- Deliver Tech Bar support, offering face-to-face assistance, guidance, and troubleshooting for end users.
- Ensure timely and effective resolution of IT issues, escalating where required.
- Asset & Lifecycle Management
- Carry out device deployments, decommissions, and collections in accordance with process.
- Support moves, adds, and changes (MAC) across the campus.
- Maintain accurate asset tracking and documentation.
- Customer Experience
- Deliver a high level of customer service, acting as a key point of contact for onsite IT support.
- Communicate clearly with users, providing updates and managing expectations.
- Build strong relationships with stakeholders across the business.
- Operational Support
- Collaborate with wider support teams, service management, and third parties to resolve issues.
- Contribute to continuous improvement initiatives and knowledge sharing.
- Ensure compliance with ITIL processes and security standards.
What you’ll need
- Skills & Experience
- Essential
- Proven experience in an onsite IT support or field engineering role.
- Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
- Experience handling incidents, requests, and walk-up (Tech Bar) support.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to work effectively in a team environment.
- Good organisational and time management skills, with the ability to prioritise workload.
- Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes.
- Desirable
- Experience working within a large enterprise or campus environment.
- Knowledge of device lifecycle management and asset control processes.
- Experience supporting VIP or executive users.
- Relevant technical certifications (e.g. Microsoft, ITIL Foundation).
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
IT Support Engineer in Derby employer: Computacenter2024
Computacenter is an excellent employer, offering a dynamic work environment in Hatfield that fosters professional growth and development. With a strong focus on inclusivity and collaboration, employees benefit from exposure to international VAT compliance and advisory work, as well as opportunities to engage in innovative tax technology initiatives. The company’s commitment to employee well-being and career progression makes it a rewarding place for those looking to make a meaningful impact in the finance and accounting sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Derby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Computacenter2024 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Computacenter2024 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Computacenter2024!
✨Direct Apply to Computacenter2024
Let's not forget to apply directly through the Computacenter2024 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Computacenter2024.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Computacenter2024. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Computacenter2024
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
