Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the delivery of high-quality services and ensure customer satisfaction for a major public sector account.
- Company: Join a leading independent technology provider with a focus on people and innovation.
- Benefits: Enjoy a supportive environment, career growth opportunities, and a commitment to inclusivity.
- Why this job: Make a real impact by driving service excellence and collaborating with diverse teams.
- Qualifications: Experience in IT Service Management and ITIL certification preferred.
- Other info: Be part of a dynamic team that values creativity, collaboration, and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Life on the team
In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services delighting our customers and ensuring services are being delivered against measures that matter around quality and innovation.
What you’ll do
As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one of Computacenter's large public sector customers. You’ll take responsibility for the full scope of services on this account. Within your area of responsibility you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
Where you’ll fit in
You’ll be part of the Delivery Leadership team for the account reporting to the Delivery Lead. You’ll have clear areas of responsibility that may vary from time to time. You’ll lead a virtual (matrix) delivery organisation. You’re likely to have a role within the customer's IT team. Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with. You’ll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.
How you’ll be measured
You’ll have clear targets which will be set and discussed regularly. These will include objective measures of Customer Satisfaction, delivery quality and financial cost performance.
What you’ll need
You’ll need to know:
- You’ll be a proven practitioner in IT Service Management.
- You’re likely trained in ITIL at least to Foundation status.
- You’ll know that it’s not all about ITIL. You’ll be able to show that you understand how IT services fit in a customer's business and how we as a service provider can add value.
You’ll need to be:
- SC Cleared: This account requires someone to hold enhanced SC clearance; you’ll need current SC as a minimum for your application to be considered.
- Motivated to succeed as a Team: You’ll know that success is about how teams work together both within Computacenter and the customer. You’ll do all you can to remove organisational boundaries using a One Customer One Team approach.
- Collaborative: You’ll openly share ideas with colleagues across Computacenter and you’ll contribute to initiatives that improve our organisation outside of your account.
- Inclusive: You’ll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.
- Inspiring: It’s likely that you will lead other people most of whom aspire to develop their careers into more senior roles. You’ll be a role model to them and support them in their growth.
- Creative: You’ll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!
- Curious: You’ll want to get to the root of issues asking the five whys (Six Sigma) and using both data to understand and improve performance.
- Able to tell a story: You’ll be able to credibly present your service performance and improvement ideas to different audiences talking at an appropriate level of detail.
- Advocate Value: You’ll play an active role in the adoption & use of the Customer Value Framework continually improving and adding value to Computacenter services delivered to the customer.
About us
We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.
Our business may be about technology but first of all it’s about people. With over 20,000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive, feel valued and truly belong.
As an equal opportunities employer we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits regardless of your age, disability, ethnicity, gender identity or any other characteristics protected by law. What matters most to us is that you share our vision and values and bring the experience and skills we’re looking for.
We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - we’d love to hear from you!
Required Experience
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
Employment Type: Full Time
Experience: years
Vacancy: 1
Customer Delivery Manager employer: Computacenter2024
Contact Detail:
Computacenter2024 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your IT Service Management experience and how it aligns with their needs. Be ready to share examples of how you've added value in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like Computacenter, and express your enthusiasm for their work. Sometimes, a little initiative can go a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in IT Service Management and customer delivery. This not only boosts your knowledge but also shows potential employers that you're committed to growth and innovation.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT Service Management and how it aligns with the role of Customer Delivery Manager. We want to see how you can add value to our team!
Showcase Your Collaborative Spirit: Since teamwork is key for us, share examples of how you've successfully worked with diverse teams or stakeholders in the past. We love seeing candidates who embody our 'One Customer One Team' approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the job description. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Computacenter2024
✨Know Your ITIL Inside Out
As a Customer Delivery Manager, it's crucial to demonstrate your understanding of IT Service Management and ITIL principles. Brush up on your ITIL knowledge, especially if you're certified at the Foundation level. Be ready to discuss how these frameworks can add value to the customer's business.
✨Showcase Your Collaborative Spirit
This role is all about teamwork, so be prepared to share examples of how you've successfully worked in a matrix environment. Highlight instances where you've removed organisational boundaries and fostered a 'One Customer One Team' approach. This will show that you understand the importance of collaboration in delivering high-quality services.
✨Be Ready to Tell a Compelling Story
You’ll need to present service performance and improvement ideas to various stakeholders. Practice articulating your thoughts clearly and confidently, using data to back up your claims. Think about how you can make your narrative engaging while still being informative—this will help you connect with your audience.
✨Demonstrate Your Curiosity
Employ the 'five whys' technique to showcase your problem-solving skills. Be prepared to discuss how you've dug deep into issues in the past and used data to drive improvements. This will highlight your analytical mindset and commitment to continuous improvement, which are key for this role.
