At a Glance
- Tasks: Lead service delivery for high-profile customer accounts and ensure top-notch performance.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Opportunities for career growth in a fast-paced, supportive environment.
- Other info: Work with global teams and develop your leadership skills in a collaborative setting.
- Why this job: Make a real impact by improving service quality and customer satisfaction.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. You’ll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.
As a Customer Delivery Manager, you’ll be responsible for delivering services into one of our large and complex customer accounts. You’ll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, you’ll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement.
On a day to day basis this looks like:
- Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
- Use data and insight to identify trends, risks and improvement opportunities.
- Act as a key point of contact for customer stakeholders, ensuring we remain responsive and deliver measurable value.
- Work with globally distributed service teams.
- Lead through influence in a matrix environment, taking accountability for outcomes.
What you’ll need:
Experience- Experience in IT service management or operational leadership, such as service desk, team leader or similar roles.
- Experience managing performance, stakeholders or service delivery environments.
- A strong governance mindset with the ability to oversee and improve services through others.
- Strong analytical and problem-solving skills.
- Ability to work independently, manage priorities and take ownership of outcomes.
- Confident stakeholder engagement and influencing skills.
- Resilient and comfortable working in a fast-paced, high-demand environment.
- ITIL knowledge or certification.
- Experience with ServiceNow or similar ITSM tools.
- Experience working in large or complex service environments.
Customer Delivery Manager in Sheffield employer: Computacenter
As a Customer Delivery Manager, you will thrive in a dynamic and collaborative environment that prioritises high-quality service and customer satisfaction. Our company fosters a culture of continuous improvement and professional growth, offering clear pathways for career advancement while working on prestigious accounts. With a focus on teamwork and innovation, we empower our employees to take ownership of their roles and make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer delivery management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. This will demonstrate your ability to meet performance targets and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Delivery Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Delivery Manager role. Highlight your experience in IT service management and operational leadership, and don’t forget to mention any relevant ITIL knowledge or certifications.
Showcase Your Skills:In your cover letter, emphasise your strong analytical and problem-solving skills. We want to see how you’ve used these skills in past roles to manage performance and improve service delivery.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Use data and insights to demonstrate how you’ve driven improvements and met customer satisfaction targets in complex environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Computacenter
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Problem, Change, and Knowledge Management. Be ready to discuss how you've applied these in past roles and how they can improve service delivery.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify trends or risks in previous positions. Highlight specific instances where your analytical skills led to measurable improvements in service performance.
✨Demonstrate Stakeholder Engagement
Think of times when you've successfully engaged with stakeholders. Be ready to share how you influenced decisions and maintained strong relationships, especially in a matrix environment.
✨Emphasise Your Resilience
Working in a fast-paced environment is key for this role. Share experiences that showcase your ability to manage stress and maintain high performance under pressure, as well as how you prioritise tasks effectively.
