ServiceNow Senior Technical Consultant

What you’ll do

Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.

• Delivering high quality ServiceNow implementations based on business process requirements.
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Keep up to date with current and future market developments, technologies, product and strategies.
• Ensuring adherence to our coding and design standards and providing technical hand-over documentation.
• Increasing application operating efficiency and adapting to new requirements, as necessary.
• Assisting with system testing and UAT.
• Escalate issues in line with company processes to ensure customer demands are met.
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
• You will need to work collaboratively across all SN CoE teams.

Depending on your experience you will also:

• Provide technical design authority and mentor more junior members of the team.
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.

What you’ll need

• You\’ll need to either hold current UK SC clearance or be eligible and willing to undertake.
• Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD.
• A passion for sharing knowledge, peer reviewing, and setting technical standards.
• Over 5 years of experience in similar roles within the ServiceNow ecosystem.
• Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
• An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
• Ability to provide technical leadership and support to the Centre of Excellence.
• Experience with Software Development Lifecycle in Agile and Waterfall projects.
• Self-managing and capable of working independently or as part of a team.Skilled in managing customer expectations.
• Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.Effective active listening skills and the ability to understand the priorities and concerns of others.

Additional information

Country: UK

Location: Travel to customer sites as required