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For Companies At a Glance
- Tasks: Deliver and support high-quality ServiceNow solutions while mentoring colleagues and managing customer relationships.
- Company: Join Computacenter, a leading IT services provider, known for innovation and customer-centric solutions.
- Benefits: Enjoy full-time employment with opportunities for training, certifications, and a dynamic work environment.
- Why this job: Be part of a growing team, enhancing your skills while making a real impact on customer success.
- Qualifications: 3+ years in ServiceNow roles, strong communication skills, and relevant certifications required.
- Other info: Eligibility for UK Security Clearance is essential; remote work options may be available.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Delivery Consultant, you’ll be engaged at customer level in delivering support for ServiceNow through all phases of its lifecycle. You’ll have the opportunity to work across all business sectors with an array of customers and Computacenter teams. Success is defined by the Service Delivery Consultant’s ability to work with the wider Service Delivery team and key customer stakeholders in order to support, enhance (through development), manage and maintain a large number of ServiceNow environments. You’ll be an integral part of the team, helping us move forward during a period of growth whilst assisting with defining new support offerings to take to market, and ensuring our current offerings remain relevant to our customer base.
What you’ll do:
- Deliver and support high-quality ServiceNow solutions, offering expert guidance across the Now Platform.
- Ensure adherence to coding and design standards, contribute to documentation, and support knowledge transfer.
- Troubleshoot complex issues, manage escalations, and maintain strong communication with customers and internal teams.
- Mentor colleagues in areas of expertise and contribute to the development of internal standards and best practices.
- Stay current with platform capabilities to advise customers on roadmap alignment and feature adoption.
- Identify opportunities for service improvement and potential upsell based on customer needs.
- Participate in peer reviews, customer meetings, and the transition of implementations into business-as-usual support.
- Continuously develop your technical skills through training, certifications, and collaboration with the wider team.
What you’ll need:
- Eligibility for UK Security Clearance (SC) is essential.
- 3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance.
- Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Solid understanding of the ServiceNow platform, with hands-on experience in troubleshooting and minor development.
- A customer-first mindset, with a proactive approach to problem-solving and service delivery.
- ServiceNow System Administrator certification (minimum), with at least one Certified Implementation Specialist (CIS) certification preferred.
- Organised, self-motivated, and capable of managing multiple priorities in a dynamic environment.
- Other relevant ServiceNow accreditations/micro certifications.
- Proven experience of custom integration development.
- Transferrable skills from previous employment and a knowledge of how these will prove beneficial in this role.
- Bachelor’s degree in computer science or closely related discipline.
- ITIL Certification.
- Availability to manage customers outside of the UK & Ireland region.
- Excellent communication skills to bridge the gap between technical and non-technical stakeholders.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
ServiceNow Delivery Consultant/Developer employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Delivery Consultant/Developer
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent developments will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working at Computacenter or in similar roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed incidents or delivered solutions in previous roles. Highlighting your hands-on experience with troubleshooting and development will set you apart from other candidates.
✨Tip Number 4
Showcase your customer-first mindset by preparing scenarios where you've gone above and beyond for clients. This will illustrate your proactive approach to service delivery, which is crucial for the role of a ServiceNow Delivery Consultant.
We think you need these skills to ace ServiceNow Delivery Consultant/Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in support and technical delivery roles. Emphasise your incident management skills and any relevant certifications, such as ServiceNow System Administrator or Certified Implementation Specialist.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully delivered ServiceNow solutions and improved service delivery in previous roles.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to engage with both technical and non-technical stakeholders. Highlight any mentoring experiences or instances where you facilitated knowledge transfer.
Highlight Continuous Learning: Mention any ongoing training, certifications, or micro-credentials related to ServiceNow that you are pursuing. This shows your commitment to staying current with platform capabilities and your proactive approach to professional development.
How to prepare for a job interview at Computacenter
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with the ServiceNow platform. Be prepared to discuss specific projects where you've delivered high-quality solutions, and how you adhered to coding and design standards.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to engage with both technical and non-technical stakeholders.
✨Demonstrate a Customer-First Mindset
Prepare examples that showcase your proactive approach to problem-solving and service delivery. Discuss how you've identified opportunities for service improvement and upselling based on customer needs.
✨Stay Current with Industry Trends
Research the latest features and capabilities of the ServiceNow platform. Being knowledgeable about recent updates will not only impress your interviewers but also show your commitment to continuous professional development.
