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For Companies At a Glance
- Tasks: Support mobile devices and services, resolving issues and maintaining documentation.
- Company: Join a leading tech company focused on mobile technology solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of an innovative team, enhancing your tech skills while making a real impact.
- Qualifications: Experience in service desk roles, especially with mobile tech, is essential.
- Other info: Onsite work required in Milton Keynes or Nottingham, with rotating shifts.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Due to a brand-new client win, we are seeking a number of qualified and customer-focused Mobile Technology Support Analysts (First Line). Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it.
The Support Analysts will form part of the MDM team, working within our 2nd line service desk. You\’ll provide support between 7am and 7pm, Monday to Friday on a rotating shift basis.
This opportunity will be based onsite at Milton Keynes or Nottingham sites and you’ll need to be based onsite 5 days per week.
Analysts will manage and support End User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenter’s customers, including issue investigation, support documentation, and technical coaching.
What you’ll do
- Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA.
- Maintain technical knowledge and expertise associated with mobile platforms (iOS, Android, Workspace ONE).
- Progress and close incidents to a satisfactory conclusion using the incident management system.
- Liaise with team members and customers to ensure timely resolution of mobile-related issues.
- Escalate potential service issues to the Team Leader as needed.
- Support specific mobile technology projects as requested by the Team Leader.
Knowledge Management
- Review and update mobile support documentation and procedures based on experience and feedback.
- Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools.
- Proactively research mobile technology issues and solutions, documenting findings for team benefit.
- Actively develop personal knowledge of emerging mobile technologies and solutions.
What you’ll need
- Current SC clearance or the eligibility and willingness to undertake.
- Experience in a Service Desk/Support role, ideally with a focus on mobile technology.
- Strong understanding of mobile device ecosystems (iOS, Android) and MDM platforms – ideally Workspace ONE.
- Familiarity with corporate IT environments and remote support tools.
- Excellent troubleshooting and diagnostic skills for mobile hardware and software issues.
- Strong customer service and communication skills, with a keen attention to detail.
- Experience supporting remote users and managing mobile connectivity issues (e.g., VPN, Wi-Fi, cellular).
- Ability to work collaboratively in a team and support colleagues effectively.
- Commitment to customer satisfaction and ownership of issues through to resolution.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
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Service Desk Analyst employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest mobile technologies, especially iOS and Android. Being well-versed in these platforms will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Network with current or former Service Desk Analysts, particularly those who have worked with mobile technology. They can provide valuable insights into the role and may even refer you internally, which can significantly increase your chances of landing the job.
✨Tip Number 3
Prepare for scenario-based questions that focus on troubleshooting mobile device issues. Practising how you would handle specific problems can help you articulate your thought process clearly during the interview.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully resolved user issues in the past. Highlighting your ability to communicate effectively and maintain customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly with mobile technology. Emphasise your understanding of mobile device ecosystems like iOS and Android, as well as any experience with MDM platforms such as Workspace ONE.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to obtain Security Clearance if you don't already have it, and provide examples of how you've successfully resolved mobile-related issues in previous roles.
Showcase Customer Service Skills: Highlight your customer service experience and communication skills in both your CV and cover letter. Provide specific examples of how you've managed incidents and supported users effectively, demonstrating your commitment to customer satisfaction.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the application process. Brush up on troubleshooting techniques for mobile devices and be prepared to explain how you would handle common issues related to mobile connectivity and support.
How to prepare for a job interview at Computacenter
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of mobile device ecosystems, particularly iOS and Android. Be prepared to discuss your experience with MDM platforms like Workspace ONE, as this will demonstrate your technical expertise relevant to the role.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer support, highlight your previous experiences where you successfully resolved customer issues. Use specific examples that showcase your communication skills and attention to detail in providing excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common mobile technology issues you've encountered and how you resolved them. This will help you illustrate your troubleshooting skills and ability to work under pressure.
✨Demonstrate Team Collaboration
The job requires working closely with team members, so be ready to discuss how you have collaborated in past roles. Share examples of how you supported colleagues or contributed to team projects, which will show your ability to work effectively in a team environment.
