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For Companies At a Glance
- Tasks: Design and transition IT services to meet business goals and ensure operational readiness.
- Company: Join a global leader in digital transformation with over 20,000 employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that drives innovation and enhances user experiences in IT services.
- Qualifications: ITIL 4 Foundation and experience in service design and transition are essential.
- Other info: Ideal for those looking to make an impact in a fast-paced IT environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK – Hatfield | Job-ID: 213992 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
Service Design and Transition Specialist
Ideally Hatfield based – other CC sites may be considered
The Service Design & Transition Manager delivers the design and transition of IT services, ensuring they align with business objectives, ITIL best practices, and operational readiness. The role is responsible for ensuring services meet business requirements and are fully operational upon deployment.
What you’ll do
- Service Design & Transition Planning – Define and implement processes for designing and transitioning new or changed services to ensure alignment with business objectives.
- Delivering Business-Focused Service Design – Ensure IT services are designed to drive measurable business outcomes, improve operational efficiency, and enhance the user experience.
- Seamless Service Transition for Operational Readiness – Implement transition plans that guarantee smooth deployment, reducing downtime and maximizing service stability.
- Service Documentation & Knowledge Transfer – Maintain service models, workflows, and operational readiness documentation.
- Stakeholder Engagement – Facilitate communication between project teams, service owners, and operational teams to ensure seamless transitions.
- Risk & Compliance Management – Assist in risk assessments and ensure adherence to ITIL and governance frameworks.
- Service Acceptance & Readiness – Ensure new services meet operational readiness criteria, including SLAs, support models, testing and performance benchmarks.
- Change & Release Coordination – Work with Change and Release Management to ensure controlled deployment of new or modified services.
- Service Portfolio Management – Ensure services are designed with consideration of the broader service portfolio, minimizing duplication and optimizing efficiency.
- Drive and Initiative – Ability to manage a wide ranging workload over extended periods using on own initiative.
What you’ll need
Essential:
- ITIL 4 Foundation
- Strong knowledge of ITIL Service Design and Transition processes/practices.
- Experience in delivering service transition in an IT environment.
- Experience in delivering service designs in an IT organisation.
- Ability to document service requirements and operational models in clear designs.
- Excellent stakeholder management and communication skills.
- Knowledge of ITSM tools and service delivery frameworks.
Desirable:
- Broader ITIL qualifications
- Experience in an agile environment
Critical success factors:
- Effective design and implementation of new services that meet business and operational needs.
- Successful transition of services with minimal disruption.
- Clear service documentation and knowledge transfer.
- Strong stakeholder engagement and alignment with business needs.
- Continuous improvement of the service transition process.
- Compliance with ITIL and governance frameworks.
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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Service Design & Transition Specialist (Platforms & Services) employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Specialist (Platforms & Services)
✨Tip Number 1
Familiarise yourself with ITIL best practices, especially in Service Design and Transition. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to aligning with the company's operational standards.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage service transitions and stakeholder engagement. Being able to articulate these experiences clearly will set you apart during discussions.
✨Tip Number 4
Stay updated on the latest trends in IT service management and agile methodologies. Showing that you are proactive about continuous improvement can resonate well with the hiring team and align with their goals.
We think you need these skills to ace Service Design & Transition Specialist (Platforms & Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and transition. Use keywords from the job description, such as ITIL, stakeholder management, and operational readiness, to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about service design and transition. Mention specific examples of how you've successfully implemented ITIL practices or improved service delivery in previous roles.
Showcase Your ITIL Knowledge: Since the role requires strong knowledge of ITIL processes, be sure to mention your ITIL 4 Foundation certification prominently. Discuss how you've applied ITIL principles in real-world scenarios to enhance service delivery.
Highlight Stakeholder Engagement Skills: Emphasise your communication and stakeholder management skills. Provide examples of how you've facilitated collaboration between teams to ensure seamless service transitions, as this is crucial for the role.
How to prepare for a job interview at Computacenter
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL 4 Foundation principles, especially those related to Service Design and Transition. Be prepared to discuss how these principles can be applied in real-world scenarios, as this will demonstrate your expertise and alignment with the company's operational standards.
✨Showcase Stakeholder Engagement Skills
Prepare examples that highlight your experience in stakeholder management. Discuss how you've facilitated communication between different teams in previous roles, ensuring seamless transitions and successful service delivery. This will show your ability to engage effectively with various stakeholders.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about specific challenges you've faced in service design or transition and how you overcame them. Highlight your initiative and drive in managing workloads and ensuring operational readiness, as this is crucial for the role.
✨Familiarise Yourself with Service Documentation
Understand the importance of maintaining clear service models and operational documentation. Be prepared to discuss how you approach documenting service requirements and operational models, as this will be key to ensuring compliance and effective knowledge transfer.
