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For Companies At a Glance
- Tasks: Design and build high-quality ServiceNow solutions while advising on best practices.
- Company: Join Computacenter, a leading ServiceNow partner in Europe, awarded EMEA Elite Segment Partner of the Year.
- Benefits: Enjoy hybrid work options, opportunities for professional growth, and a supportive team environment.
- Why this job: Be part of a growing community that values collaboration and technical excellence in a dynamic setting.
- Qualifications: Over 4 years of experience in the ServiceNow ecosystem with strong customer-facing skills required.
- Other info: Opportunity to mentor junior team members and lead medium-scale solutions.
The predicted salary is between 48000 - 84000 £ per year.
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations, as well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.
What you’ll do:
- Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements.
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Keep up to date with current and future market developments, technologies, product and strategies.
- Ensuring adherence to our coding and design standards, and providing technical hand-over documentation.
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT.
- Escalate issues in line with company processes to ensure customer demands are met.
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
- You will need to work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team.
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
What you’ll need:
- A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards.
- Over 4 years of experience in similar roles within the ServiceNow ecosystem.
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
- An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
- Ability to provide technical leadership and support to the Centre of Excellence.
- Experience with Software Development Lifecycle in Agile and Waterfall projects.
- Self-managing and capable of working independently or as part of a team.
- Skilled in managing customer expectations.
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Additional information:
- Country: UK
- Location: Hybrid – Travel to customer sites as required
Senior Technical Consultant employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent developments in the Now Platform will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current employees or professionals in the ServiceNow community. Engaging with others who work at StudySmarter or in similar roles can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of your past projects involving ServiceNow implementations. Highlighting your hands-on experience and how you've tackled complex challenges will showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of successful teamwork. Since the role requires effective communication and collaboration, sharing instances where you've worked well with others can set you apart from other candidates.
We think you need these skills to ace Senior Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the ServiceNow ecosystem. Focus on your technical skills, particularly those mentioned in the job description, such as implementation expertise and customer-facing abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your desire to contribute to a growing community. Mention specific examples of how you've successfully tackled technical challenges in previous roles.
Highlight Relevant Experience: In your application, emphasise your experience with the Software Development Lifecycle, Agile and Waterfall methodologies, and any leadership roles you've held. This will demonstrate your capability to meet the requirements of the position.
Showcase Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully communicated complex issues to clients or team members. This could include presentations, meetings, or collaborative projects.
How to prepare for a job interview at Computacenter
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the ServiceNow platform in detail. Highlight specific projects where you've implemented solutions, focusing on your understanding of the Now Platform and its applications.
✨Demonstrate Effective Communication Skills
Since this role involves customer interaction, practice articulating complex technical concepts in a clear and concise manner. Be ready to provide examples of how you've successfully communicated with clients in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've faced challenges in previous roles and how you overcame them, particularly in relation to ServiceNow implementations.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Share experiences that demonstrate your ability to collaborate effectively, mentor others, and contribute to a positive team environment.
