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- Tasks: Design and build high-quality ServiceNow solutions while advising on best practices.
- Company: Join Computacenter, a leading ServiceNow partner in Europe, awarded EMEA Elite Segment Partner of the Year.
- Benefits: Enjoy hybrid work options, a supportive team, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving technical challenges and enhancing user experiences.
- Qualifications: 4+ years in ServiceNow roles with strong customer-facing skills and technical expertise.
- Other info: Opportunities for mentorship and development in a growing community.
The predicted salary is between 72000 - 96000 £ per year.
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Location: Hybrid – Travel to customer sites as required
Hours: 37.5
Role Type: Permanent
Life on the team
Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.
We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.
We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.
What you’ll do
Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.
- Delivering high quality ServiceNow implementations based on business process requirements
- Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations
- Keep up to date with current and future market developments, technologies, product and strategies
- Ensuring adherence to our coding and design standards, and providing technical hand-over documentation
- Increasing application operating efficiency and adapting to new requirements, as necessary.
- Assisting with system testing and UAT
- Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
- Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
- You will need to work collaboratively across all SN CoE teams.
Depending on your experience you will also:
- Provide technical design authority and mentor more junior members of the team
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
What you’ll need
- A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards
- Over 4 years of experience in similar roles within the ServiceNow ecosystem
- Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools
- An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback)
- Ability to provide technical leadership and support to the Centre of Excellence
- Experience with Software Development Lifecycle in Agile and Waterfall projects
- Self-managing and capable of working independently or as part of a team
- Skilled in managing customer expectations
- Ability to contribute to technical solution designs and provide input into bid, project, and technical documents
- Effective active listening skills and the ability to understand the priorities and concerns of others.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology and Consulting
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Senior ServiceNow Technical Consultant employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior ServiceNow Technical Consultant
✨Tip Number 1
Familiarise yourself with the latest trends and updates in the ServiceNow ecosystem. Being knowledgeable about recent developments will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current employees at Computacenter or other professionals in the ServiceNow community. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of your past work with ServiceNow implementations. Highlighting your experience with complex projects and how you navigated challenges will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts to non-technical stakeholders. This role requires effective communication, so being able to articulate your thoughts clearly will set you apart from other candidates.
We think you need these skills to ace Senior ServiceNow Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the ServiceNow ecosystem. Focus on your technical skills, particularly in areas mentioned in the job description, such as implementation understanding and customer-facing abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ServiceNow and your desire to contribute to Computacenter's team. Mention specific projects or experiences that demonstrate your expertise and how you can add value to their Centre of Excellence.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to work collaboratively. Provide examples of how you've successfully managed customer expectations and built relationships in previous roles.
Showcase Continuous Learning: Mention any ongoing training or certifications related to ServiceNow. This shows your commitment to staying updated with market developments and your eagerness to grow within the role.
How to prepare for a job interview at Computacenter
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your in-depth knowledge and problem-solving skills.
✨Communicate Clearly and Effectively
Given the role's emphasis on communication, practice articulating complex technical concepts in a way that is easy to understand. Use examples from your past experiences to illustrate your points, and be ready to answer questions about how you would handle customer interactions.
✨Demonstrate Team Collaboration Skills
Since the position requires working collaboratively across teams, prepare to discuss your experience in team settings. Share examples of how you've contributed to team success, mentored junior members, or facilitated knowledge sharing within your team.
✨Stay Updated on Industry Trends
Research current trends and developments in the ServiceNow ecosystem before your interview. Being knowledgeable about the latest technologies and best practices will show your commitment to continuous learning and your ability to bring valuable insights to the team.
